Property News · June 30, 2012

Bensons mattress fiasco makes for scary bedtime story


Bensons arranged an assessor, who said hollow in mattress was our fault for ‘spending too long sitting on the bed’In May 2009 we bought a double bed from Bensons for Beds. It had a Relyon “memory-foam” mattress, which came with a five-year guarantee. It was delivered with drawers which we couldn’t open, and the base unit was replaced. The mattress stank from some chemical used in manufacture, and we were asked to put up with the smell until it went away.Since then we have slowly seen a hollow develop in the bed, and it has become uncomfortable. I complained to Bensons about a month ago, and after sending photos they asked if they could send an “independent” inspector to visit. He found on removing the outer mattress cover there was a split in the side of the mattress, and the springs had parted in the bed, allowing the hollow to develop. He told us it was our fault, since we had not turned the mattress enough and had obviously spent too long sitting on the side of the bed looking into a mirror six feet away. Continue reading…

Source : theguardian.com
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