Property News · July 2, 2018

BA’s refund offer for travel costs was pie in the sky


I was told I would get my expenses back after a cancelled flight, but was later deniedWe were recently due to fly back from California to Manchester with British Airways, changing planes at London Heathrow. Less than 24 hours before our flight, we got a text to say the flight from Heathrow to Manchester had been cancelled. There was a phone number given to contact for assistance, but they were absolutely no help.On arrival in London we spoke to someone at the BA help desk, who said the next available flight was Tuesday (this was Sunday). We are both doctors and had to get back to work. The staff at the help desk said we would have to arrange our own transport home, but that we would be eligible for a refund and compensation. So we got the Heathrow Express, the tube and then a train back from Euston station. It cost more than £200 to get home. Continue reading…

Source : theguardian.com
Read more…BA’s refund offer for travel costs was pie in the sky

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