Property News · June 11, 2011

BA refused to let me use my return ticket from Muscat


I paid over £2,000 for my BA business class ticket. Because I missed my outbound flight BA refused to let me use my return In early February, I booked a business-class ticket through BA’s website to Muscat, Oman. I picked the cheapest business seat tickets available on the website and the total return cost was approximately £2,100. It was neither a direct flight nor indeed the cheapest but because I am a frequent flyer with BA, I was happy to go with it. I was sick on the day of my trip and didn’t make it to the airport in time. When I called BA, it told me my booking would be registered as a no-show and there was no recourse to put me on another flight out. It said I’d bought a non-flexible ticket and those were the conditions of the booking. Determined to make the trip, I rebooked a flight with Qatar Airways in economy. I made my meeting but became increasingly ill with a stomach bug over the next day or so. Continue reading…

Source : theguardian.com
Read more…BA refused to let me use my return ticket from Muscat

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