Property News · June 25, 2017

BA debacle sees couple spend wedding night on an airport bench


The honeymooners’ saga of mishaps and delays highlights the problems of getting redress from airlines when things go wrong, as Anna Tims reportsAppropriately it was on April Fools’ Day that Matthew and Natalie Hogg boarded their Iberia flight to Cuba via Madrid for their honeymoon. What should’ve been a 15-hour journey ended up taking the newlyweds more than two days, their wedding night spent on an airport bench thanks to a barrage of mishaps and errors. The saga that unfolded highlights the inadequacy of consumer redress available when airlines dispute legal responsibilities.“The flight from Heathrow to Madrid was cancelled due to brake failure after we’d spent 45 minutes on the runway,” says Natalie, a teacher from Ilford in Essex. “British Airways [Iberia’s sister company and UK handling agent] rebooked us on a BA flight to Istanbul for a connecting Turkish Airlines flight to Havana. When we reached Istanbul, Turkish Airlines had no record of us, no one from BA was available to help, and we were told we couldn’t retrieve our luggage from baggage reclaim unless we paid $20 (£15.80) each for Turkish visas. We ended up spending a night and a day at the airport with no accommodation or refreshments.” Eventually, they were flown to Amsterdam for a KLM flight to Havana the following dawn. Continue reading…

Source : theguardian.com
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