Property News · June 2, 2017

BA chaos: why I’m flying the flag for the new arbitration scheme


It could help those passengers whose plans were wrecked by the airline’s recent meltdown, as one barrister has found outThe chaos BA descended into last weekend will come as little surprise to some people who regularly use the airline. My battles with it were described in these pages last July. Within a few weeks of that another failure by BA led me to make a compensation claim which the airline attempted to avoid. Judged by my experience, BA’s position seems to be that it will make payments arising from the computer failure, but only where people assert the claim.EU rules mean most passengers will receive between €250 and €600 depending on the length of the affected flight. But many will have suffered substantial out-of-pocket losses on top, which is where most disputes may arise. Continue reading…

Source : theguardian.com
Read more…BA chaos: why I’m flying the flag for the new arbitration scheme

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