Property News · April 25, 2017

Automated phone calls to ADT landed me with an alarming bill


A defective alarm system I didn’t even have a contract for made 958 test calls in one month, costing me £97I read a piece from you dating back to 2014 regarding regular ADT daily call costs arising from testing a domestic alarm system. I believe my problem might be bigger. In one month (mid-January to mid-February) it called/tested the alarm a staggering 958 times (at a cost of £97), which was clearly an error as I don’t even have a contract with them. I only knew this was ADT when I investigated the unexplained charges on my telephone bill. My landlady, who lived in the property some years ago, had an ADT alarm account but not since 2011. After I chased this up, ADT emailed me confirming I have no contract with it but insisting that the matter was now closed and I had no right to reimbursement from my telephone provider. AH, London Continue reading…

Source : theguardian.com
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