Property News · April 17, 2011

Are you entitled to a refund when the item you've bought is faulty?


The rules and regulations governing consumer rights are confusing. Anna Tims looks at the detailWhen the hard drive on Jack Allum’s 13-month-old laptop expired he trustingly returned to the store where he had bought it and requested a repair or replacement. The store was Argos, which declared that, since his warranty had expired the previous month, Allum and his £400 laptop were no concern of theirs unless he paid a technician to prove a manufacturing fault. “I remember reading that I have a two-year guarantee on electrical items under EU law, but Argos is still being stubborn,” says Allum.Confused? Aren’t we all. I remember an assistant at my local sports shop shoving lengths of shredded cardboard at me (all that was left of the original boxes which had been ripped apart by over-eager shoppers) as I was buying a pair of roller skates. “You’ll need the packaging in case there’s something wrong and you have to bring them back,” he said. Continue reading…

Source : theguardian.com
Read more…Are you entitled to a refund when the item you’ve bought is faulty?

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