Property News · August 2, 2015

Amazon is deaf to my Furby problem


After 18 months my daughter’s toy has a fault but neither the seller nor Amazon Marketplace will helpI bought a Furby Boom toy from Amazon Marketplace just over 18 months ago (in November 2013), which has developed a fault and lost its sound. While most parents would be thrilled to silence one of these pesky toys, my 10-year-old daughter is bereft. I’ve had a lot of circular correspondence with the seller, who is refusing to refund or repair the item, and Amazon’s complaints department has not replied.Amazon’s returns policy only seems to apply within a very short time frame (90 days). Even in our disposable society, surely it’s reasonable to expect a toy to last more than 18 months? LA, Crewkerne, Somerset Continue reading…

Source : theguardian.com
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