Property News · July 27, 2017

Airbnb agrees to close reviews loophole after intervention by UK regulator


Accommodation website to allow guests who leave before the end of stay to post comments in bid to expose poor-quality listingsRegulators have forced Airbnb to rectify a major flaw in its customer review system which meant that until now some of the worst listings have escaped bad reviews.Currently, guests who decide to cancel their stay or leave early because the apartment or house is a bit of a dump cannot automatically leave a review. They are usually offered a refund – minus the Airbnb fee, which they lose – but then their booking is only shown as “cancelled”. It means customers looking at the reviews of a property have no idea that previous renters thought the place was so bad they could not stay there. Continue reading…

Source : theguardian.com
Read more…Airbnb agrees to close reviews loophole after intervention by UK regulator

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