Property News · September 5, 2017

After BA’s IT meltdown our claim has finally taken off


We were still £800 out of pocket but thanks to CEDR we’ve had most backBA’s well-publicised IT meltdown over the May half term meant we had to abandon our family holiday to Sweden. The airline refunded our flight costs and paid the €750 EU-mandated compensation, but we were still £800 out of pocket. You were kind enough to publish my letter about this – BA told you (as it had us) that it was not liable for our consequential loss. Other readers in a similar position may be interested to know that we have since pursued a claim through the CEDR resolution scheme to which BA subscribes. The airline has not admitted liability, but it has reimbursed our airport car parking (£110) and given us an e-voucher for future flights worth £625. Continue reading…

Source : theguardian.com
Read more…After BA’s IT meltdown our claim has finally taken off

You may also like...