Property News · April 5, 2017

A touch too difficult to get a refund from Motorola


A G4 phone and a replacement were both faulty but Motorola insists on a repairIn December I bought a £139 G4 mobile handset from Motorola.co.uk as a Christmas present for my wife. Shortly after she started using it it became apparent the handset wasn’t working properly, and had an intermittent fault: so-called “ghost touch” – the screen registers touches without any contact, so you can’t unlock your phone.We tried to use the Consumer Rights Act to reject the phone. Instead, Motorola gave us a voucher for a replacement and a second phone was sent, only for it to suffer the same problem. Continue reading…

Source : theguardian.com
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