Property News · October 15, 2016

A sorry Saga over the refund for a cruise my father booked before he died


We would have expected the company to have been more compassionateMy father, who died in March this year, had been due to go on a cruise with Saga holidays in September. We promptly requested that Saga refund his deposit of £449, and my sister – named as next of kin on its database – was asked for proof that she was an executor of his will. Saga agreed to send her the refund. By early September, following many phone calls to chase this up, Saga sent a cheque to my father’s house, in his name. Saga told us this was its mistake and that the cheque would be resent to my sister within a couple of weeks. We were asked to send back the original cheque – which we verbally agreed to do upon receipt of the promised refund – but we are still waiting. Continue reading…

Source : theguardian.com
Read more…A sorry Saga over the refund for a cruise my father booked before he died

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