Property News · April 19, 2017

A feel-bad factor as npower break into my late granny’s home


They removed the gas and electricity meter for non-payment, despite me telling them she’d died a year beforeNpower broke into my grandmother’s house and removed the gas and electricity meters, despite having been told a year ago that she’d died. It justified the forced entry by claiming she owed £1,300, a bill it admitted had been wrongly estimated. In fact, £300 was owing but was only unpaid because npower hadn’t updated its systems when we reported her death.It told us that it had tried to phone prior to breaking in, causing £100-worth of damage. It turns out it had not logged her death on the system. Continue reading…

Source : theguardian.com
Read more…A feel-bad factor as npower break into my late granny’s home

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