Property News · March 26, 2017

118 directory enquiry numbers now cost more than a premium rate


Since deregulation it’s become very pricey to use 118 connection services, as a reader’s aunt found out. But Ofcom is reluctant to actHilary Wagstaff’s 90-year-old aunt needed to finalise her bill from her water company after moving to a retirement community. When she tried to call Southern Water, a recorded message informed her that the number she had dialled was no longer in use and she should call a directory enquiries number, 118 004, to be connected. After several attempts, she was put through to the company.The cost of this minor piece of housekeeping amounted to £501 – for six calls to the directory enquiry number. Wagstaff’s aunt had fallen victim to a directory service that costs £15.98 for the initial call and £7.99 a minute thereafter. If callers agree to be put through to the number they requested the £7.99 charge applies for the duration of the ensuing call, including the inevitable long wait in a customer services queue. Continue reading…

Source : theguardian.com
Read more…118 directory enquiry numbers now cost more than a premium rate

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