I found it at the end of the journey but Virgin won’t refund meWe travelled off peak from Manchester Piccadilly to London Euston in September, using two advance first-class tickets which cost £35.65 each with my disabled person’s railcard. But when the ticket inspector checked, I couldn’t find my railcard, though I had a photo of it on my mobile. She told me this wasn’t acceptable and I’d have to buy new tickets – for an extra £201.85 each. I asked, instead, to get off the train, but was told this wasn’t possible and that I had to buy the new tickets. The inspector did mention that Virgin will sometimes reimburse the cost in such circumstances. On this basis I agreed to pay the additional fare. Continue reading…
Source : theguardian.com
Read more…I lost my railcard and was forced to pay £200 more for ticket
