That new TV looked great in the shop, and worked perfectly for the first year. Then it packed up. Phillip Inman explains what you can do when a defunct electrical item is no longer coveredShoppers are being sold short when expensive electrical goods break down. If a TV or fridge packs up just one day after an initial one-year guarantee, customers are told they have to pay for the repair – but the truth is that retailers may be liable for up to six years.Consumer experts say retailers are exploiting ambiguous legislation to wriggle out of their responsibilities. Ministers, however, claim the law is quite clear. The Sale of Goods Act offers protection against faulty goods even when the manufacturer’s guarantee has run out. The act says goods must last a reasonable time – and that can be anything up to six years from the date of purchase. Continue reading…
Source : theguardian.com
Read more…Faulty goods? You’ve still got rights when the guarantee runs out
