Q I recently placed an order for a cake decoration stand with a local soletrader cakeshop. I was told there was a deposit of £20, which I paid by Maestro, while a further charge of £30 would be made at the time of the actual hire. My friend then changed her mind about the stand, so I went back into the shop to try and get a refund of the £20.The assistant explained that as the deposit was paid for by debit card rather than cash she would have to get the owner, which she duly did. The owner came out and told me it is her policy that deposits are non-refundable. Embarrassed by the situation developing in front of other shoppers I left, but the more I think about the incident the more angry I become. I was never told that the deposit was non-refundable, nor does the shop state this anywhere. There was no contract or signed agreement, in which case from my point of view, the non-refundable claim did not form part of the oral contract agreement into which we entered. I think she is trying to fob me off. Continue reading…
Source : theguardian.com
Read more…Can a vendor withhold my deposit?
