{"id":92424,"date":"2018-06-26T13:00:28","date_gmt":"2018-06-26T06:00:28","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-ignored-my-delay-repay-claim-then-passed-it-on-to-trainline\/"},"modified":"2018-06-26T14:03:36","modified_gmt":"2018-06-26T07:03:36","slug":"virgin-trains-ignored-my-delay-repay-claim-then-passed-it-on-to-trainline","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-ignored-my-delay-repay-claim-then-passed-it-on-to-trainline\/","title":{"rendered":"Virgin Trains ignored my Delay Repay claim \u2013 then passed it on to Trainline"},"content":{"rendered":"


\nI was forced to take a taxi after my outward journey was halted, but I can\u2019t get compensationIn January I bought two tickets via the Trainline app, using my disabled person\u2019s railcard, to travel from Manningtree, Essex to Birmingham on 12 January. The London Euston to Birmingham leg is by Virgin. This part of the outward journey was halted at Rugby due to an incident. We were told to board a train to Coventry, where we were abandoned along with many others. We were already an hour late when I decided to take a taxi which cost \u00a330. Under Delay Repay, I contacted Virgin and sent copies of tickets and taxi receipts.My initial inquiry was ignored and, eventually, I was told that, as I had bought my tickets from Trainline, it should deal with it. I have written to Trainline three times, and each time the reply \u2013 with a more helpful tone than Virgin \u2013 asked for a 12-digit ID. I have sent this, but any sort of resolution is nowhere to be seen. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Virgin Trains ignored my Delay Repay claim \u2013 then passed it on to Trainline<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I was forced to take a taxi after my outward journey was halted, but I...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-92424","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-o2I","jetpack-related-posts":[{"id":19576,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/train-fare-included-16-60-for-walking-between-two-stations-in-birmingham\/","url_meta":{"origin":92424,"position":0},"title":"Train fare included \u00a316.60 for walking between two stations in Birmingham","date":"July 13, 2016","format":false,"excerpt":"\r I could save the money if I bought two single tickets for my journey from Bristol to Stratford \u2013 but Trainline.com didn\u2019t tell me thatI had to go from Bristol to Stratford-upon-Avon, booking through thetrainline.com. The one-way ticket price came up at \u00a350.50. Just before confirming the payment I\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":42895,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/is-ticketclever-the-way-to-put-rail-fares-back-on-track-we-find-out\/","url_meta":{"origin":92424,"position":1},"title":"Is Ticketclever the way to put rail fares back on track? We find out","date":"February 4, 2017","format":false,"excerpt":"\r The website, which went live this week, promises to cut the cost of taking the train by up to 60% using \u2018groundbreaking\u2019 technology. We put it to the testA new train ticket website is promising to save passengers as much as 60% on rail fares by finding route combinations\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":100837,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/lets-move-to-wimborne-minster-dorset-where-white-haired-ladies-rock-the-queens-hairdo\/","url_meta":{"origin":92424,"position":2},"title":"Let\u2019s move to Wimborne Minster, Dorset: \u2018Where white-haired ladies rock the Queen\u2019s hairdo\u2019","date":"November 2, 2018","format":false,"excerpt":"\r It hasn\u2019t changed that much since 1951What\u2019s going for it? There are two Wimborne Minsters, one fitting neatly inside the other like a matryoshka doll. Wimborne Model Town, recreating the \u201creal\u201d one outside, was built in the 1950s and its Eastmans family butcher, H Langer & Sons leather goods\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":73640,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-virgin-train-was-delayed-and-so-was-our-automatic-refund\/","url_meta":{"origin":92424,"position":3},"title":"Our Virgin train was delayed \u2026 and so was our \u2018automatic\u2019 refund","date":"December 4, 2017","format":false,"excerpt":"\r It promises that under its \u2018delay repay\u2019 system the money would land in our account in three days. But nothing happenedI am very frustrated with Virgin Trains West Coast. I bought advance tickets from its website \u2013 two reduced tickets for a senior costing \u00a314.50 each and one for\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10924,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-struggle-to-get-a-train-ticket-refund-is-virgin-on-the-ridiculous\/","url_meta":{"origin":92424,"position":4},"title":"Our struggle to get a train ticket refund is Virgin on the ridiculous","date":"April 19, 2016","format":false,"excerpt":"\r No matter how I try, I can\u2019t get the money that\u2019s due after sending my delay repay formIn the wake of your story about problems with Virgin Trains, I am also experiencing dreadful service. Following a delayed train in December I was due a full refund for \u00a3179.20. I\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":18290,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/lets-move-to-beccles-suffolk-its-peacock-eats-peacock-here\/","url_meta":{"origin":92424,"position":5},"title":"Let\u2019s move to Beccles, Suffolk: \u2018It\u2019s peacock-eats-peacock here\u2019","date":"July 1, 2016","format":false,"excerpt":"\r Like most towns hugging the Broads, it\u2019s wild in tooth, claw and iridescent feather What\u2019s going for it? It sounds like an episode of The Vicar Of Dibley: a gang of savage peacocks terrorised the town of Beccles last month. \u201cPeacock Blinders!\u201d went the headline in the Daily Mail.\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/92424"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=92424"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/92424\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=92424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=92424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=92424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}