{"id":92008,"date":"2018-06-21T13:00:05","date_gmt":"2018-06-21T06:00:05","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/why-did-gwr-slam-the-brakes-on-my-bike-booking\/"},"modified":"2018-06-21T14:03:18","modified_gmt":"2018-06-21T07:03:18","slug":"why-did-gwr-slam-the-brakes-on-my-bike-booking","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/why-did-gwr-slam-the-brakes-on-my-bike-booking\/","title":{"rendered":"Why did GWR slam the brakes on my bike booking?"},"content":{"rendered":"


\nI reserved space for two cycles on a train, but was only sent one ticketI made a telephone booking with GWR for two return train tickets, including reservations for two cycles, from London Paddington to Plymouth. My tickets arrived, but the reservation confirmation for the second bike was missing. I rang GWR seven times and wrote once asking for the missing ticket. On each occasion it refused, claiming first that it was not possible to make an advance reservation for a bike (not true), then that it was not necessary (not true on a high-speed train) and \u201cthat they do not send bike tickets by post\u201d (not true). Continue reading…
\n
\nSource : theguardian.com
\nRead more…Why did GWR slam the brakes on my bike booking?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I reserved space for two cycles on a train, but was only sent one ticketI...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-92008","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-nW0","jetpack-related-posts":[{"id":35828,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/gwr-fails-to-deliver-on-the-final-cost-of-online-special-offer-rail-tickets\/","url_meta":{"origin":92008,"position":0},"title":"GWR fails to deliver on the final cost of online special offer rail tickets","date":"November 25, 2016","format":false,"excerpt":"\r Great Western Railway\u2019s \u00a36 delivery charge was applied with no option to collect at the stationI tried to buy a senior open return ticket from Bath Spa to Paddington using the Great Western Rail website. The fare was advertised at \u00a324, but a further \u00a36 was automatically added at\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":60858,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/gwr-struggles-to-process-refunds-as-customer-service-gets-derailed\/","url_meta":{"origin":92008,"position":1},"title":"GWR struggles to process refunds as customer service gets derailed","date":"July 16, 2017","format":false,"excerpt":"\r Strain started showing after Capita won contract to run passenger contact centresI have been trying to get a refund from GWR since February for a Super Off-Peak return ticket. This is refundable, according to the terms and conditions. I applied for the refund the day after ordering the ticket\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":51663,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/great-western-railways-refund-was-way-overdue\/","url_meta":{"origin":92008,"position":2},"title":"Great Western Railway's refund was way overdue","date":"April 12, 2017","format":false,"excerpt":"\r It took four months for me to receive my money back after the station machine and ticket office couldn\u2019t trace my ticketI booked online two return train tickets from London to Exeter. When I went to collect them the station machine didn\u2019t recognise my reference number. Nor did the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26610,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/im-going-nowhere-with-great-western-railway-over-a-ticket-refund\/","url_meta":{"origin":92008,"position":3},"title":"I\u2019m going nowhere with Great Western Railway over a ticket refund","date":"September 20, 2016","format":false,"excerpt":"\r Staff are polite and apologetic, but after three months there\u2019s still no sign of my moneyCan you help me overcome apparent sluggishness by the GWR train company? We bought tickets for two senior railcard return journeys from Paddington to Castle Cary in Somerset on 29 April, returning at the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":94173,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/i-left-my-bag-on-a-train-why-must-i-pay-24-to-get-it-back\/","url_meta":{"origin":92008,"position":4},"title":"I left my bag on a train \u2013 why must I pay \u00a324 to get it back?","date":"July 18, 2018","format":false,"excerpt":"\r The rail operator refused to send it back by train and insists on using an expensive courierTravelling from Birmingham to Bristol, I left my overnight bag on the train. I reported it to the train operator (CrossCountry) and station owner (GWR) and was told by both it would likely\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":63634,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ive-reached-the-end-of-the-line-with-great-western-railway-refund\/","url_meta":{"origin":92008,"position":5},"title":"I\u2019ve reached the end of the line with Great Western Railway refund","date":"August 14, 2017","format":false,"excerpt":"\r I should get the full fare back after a four-hour delay, but have received nothingI got caught up in huge delays on Great Western Railway services between London and Chippenham at the end of April that resulted in a hold-up of four hours, making me eligible for a full\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/92008"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=92008"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/92008\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=92008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=92008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=92008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}