{"id":82002,"date":"2018-03-06T14:35:01","date_gmt":"2018-03-06T07:35:01","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-automatic-refund-is-way-off-track\/"},"modified":"2018-03-06T15:03:07","modified_gmt":"2018-03-06T08:03:07","slug":"virgin-trains-automatic-refund-is-way-off-track","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-automatic-refund-is-way-off-track\/","title":{"rendered":"Virgin Trains\u2019 \u2018automatic refund\u2019 is way off track"},"content":{"rendered":"


\nMy train was halted with no explanation, but Virgin hasn\u2019t repaid me as it shouldIn January I travelled by Virgin West Coast from London Euston to Carlisle. We were told of \u201cpotential problems further up the line\u201d and some hours later the service terminated at Preston. I, and a few hundred others, had to queue for a coach to Carlisle. I waited an hour. There was no apology or explanation. I later learned that the line north of Preston had been closed since that morning but there was no indication before departure, thus denying those, like me, with cancellable tickets the opportunity to make other arrangements (such as via Virgin\u2019s East Coast service).On arrival, hours late, at Carlisle, and on returning south the following day, I asked about compensation and was directed to posters announcing that delay payment was made automatically by refund to a credit card account, without the need for a separate claim. My credit card bill arrived on 17 February and showed no refund of the \u00a3101 due. I then made a manual claim on the Virgin website and received a denial of liability as \u201cmy claim was not made within 28 days\u201d. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Virgin Trains\u2019 \u2018automatic refund\u2019 is way off track<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

My train was halted with no explanation, but Virgin hasn\u2019t repaid me as it shouldIn...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-82002","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-lkC","jetpack-related-posts":[{"id":26922,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/first-time-buyers-must-wait-seven-years-longer-for-home-in-south-east-england\/","url_meta":{"origin":82002,"position":0},"title":"First-time buyers must wait seven years longer for home in south-east England","date":"September 23, 2016","format":false,"excerpt":"\r Halifax says young buyers in Carlisle or south Wales will purchase first home at 27 on average but could wait until 34 in and around LondonFirst-time buyers in parts of south-east England are having to wait seven years longer to get on to the housing ladder than those in\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":36794,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/rail-fare-price-rises-driven-by-hikes-on-virgin-trains-east-coast\/","url_meta":{"origin":82002,"position":1},"title":"Rail fare price rises driven by hikes on Virgin Trains East Coast","date":"December 2, 2016","format":false,"excerpt":"\r Ticket prices on line that was reprivatised last year will go up by 4.9% next year, compared to average 2.3% across UKThe 2.3% average UK rail fare rises for 2017 are being driven by much higher increases on the reprivatised Virgin Trains East Coast, where ticket prices set by\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12888,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/firstgroup-to-rival-virgin-trains-on-east-coast-main-line-to-edinburgh\/","url_meta":{"origin":82002,"position":2},"title":"FirstGroup to rival Virgin Trains on East Coast main line to Edinburgh","date":"May 12, 2016","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...FirstGroup to rival Virgin Trains on East Coast main line to Edinburgh","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":86104,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-under-constant-review-after-east-coast-collapse\/","url_meta":{"origin":82002,"position":3},"title":"Virgin Trains under 'constant review' after East Coast collapse","date":"April 23, 2018","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Virgin Trains under 'constant review' after East Coast collapse","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":78383,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/watchdog-to-investigate-governments-decision-to-let-virgin-trains-drop-east-coast-franchise\/","url_meta":{"origin":82002,"position":4},"title":"Watchdog to investigate Government's decision to let Virgin Trains drop East Coast franchise","date":"January 29, 2018","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Watchdog to investigate Government's decision to let Virgin Trains drop East Coast franchise","rel":"","context":"In "Property 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