{"id":75852,"date":"2018-01-05T21:25:28","date_gmt":"2018-01-05T14:25:28","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/tweet-and-tell-turning-twitter-into-complaints-megaphone\/"},"modified":"2018-01-05T22:03:43","modified_gmt":"2018-01-05T15:03:43","slug":"tweet-and-tell-turning-twitter-into-complaints-megaphone","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/tweet-and-tell-turning-twitter-into-complaints-megaphone\/","title":{"rendered":"Tweet and tell: turning Twitter into complaints megaphone"},"content":{"rendered":"


\nCompanies from rail operators to superstores are being caught up in Twitter storms but there is a good way – and a bad way \u2013 to deal with angry customersThere was plenty for rail passengers to be #angry about on Tuesday, with social media channels buzzing with complaints as the biggest rise in rail fares since 2013 kicked in.But come the end of the day Virgin Trains was apologising not for cancelled trains, overcrowded carriages or rocketing fares – but for being sexist on Twitter after a customer complaint went viral. Continue reading…
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\nSource : theguardian.com
\nRead more…Tweet and tell: turning Twitter into complaints megaphone<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Companies from rail operators to superstores are being caught up in Twitter storms but there...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-75852","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-jJq","jetpack-related-posts":[{"id":39311,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/rising-fares-and-crowded-trains-the-misery-of-britains-rail-users\/","url_meta":{"origin":75852,"position":0},"title":"Rising fares and crowded trains: the misery of Britain's rail users","date":"December 31, 2016","format":false,"excerpt":"\r Cancellations, delays, overcrowding and strikes \u2013 yet fares are set to go up again. We talk to angry commuters who have to pay more for poor serviceFares for despairing train passengers, many of whom have suffered some of the worst rail delays and disruption for years, will rise on\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":36794,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/rail-fare-price-rises-driven-by-hikes-on-virgin-trains-east-coast\/","url_meta":{"origin":75852,"position":1},"title":"Rail fare price rises driven by hikes on Virgin Trains East Coast","date":"December 2, 2016","format":false,"excerpt":"\r Ticket prices on line that was reprivatised last year will go up by 4.9% next year, compared to average 2.3% across UKThe 2.3% average UK rail fare rises for 2017 are being driven by much higher increases on the reprivatised Virgin Trains East Coast, where ticket prices set by\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":42895,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/is-ticketclever-the-way-to-put-rail-fares-back-on-track-we-find-out\/","url_meta":{"origin":75852,"position":2},"title":"Is Ticketclever the way to put rail fares back on track? We find out","date":"February 4, 2017","format":false,"excerpt":"\r The website, which went live this week, promises to cut the cost of taking the train by up to 60% using \u2018groundbreaking\u2019 technology. We put it to the testA new train ticket website is promising to save passengers as much as 60% on rail fares by finding route combinations\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":30149,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/rail-fares-guilty-until-proven-innocent\/","url_meta":{"origin":75852,"position":3},"title":"Rail fares: guilty until proven innocent","date":"February 7, 2015","format":false,"excerpt":"\r Train companies treat their customers like criminals and the independent appeals service is nothing of the sortTrain ticket inspectors occupy a special position in English law. In a reverse of the normal \u201cinnocent until proved guilty\u201d, you can be slapped with a penalty fare as you unsuccessfully fumble around\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9938,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-east-coast-accused-of-stealth-100-fare-increase\/","url_meta":{"origin":75852,"position":4},"title":"Virgin Trains East Coast accused of stealth 100% fare increase","date":"July 1, 2015","format":false,"excerpt":"\r Consortium that took over east coast franchise in May has removed almost all cheap advance fares, doubling some passengers\u2019 journey costsVirgin Trains East Coast has been accused of imposing a near 100% fare rise \u201cthrough the back door\u201d after pulling many of its cheapest advance fares on popular routes.In\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":62188,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/digital-railcards-could-be-just-the-ticket-to-avoid-penalty-fares\/","url_meta":{"origin":75852,"position":5},"title":"Digital railcards could be just the ticket to avoid penalty fares","date":"July 29, 2017","format":false,"excerpt":"\r Now your card can be on your smartphone rather having to carry a paper cardPenalty train fares imposed because a passenger left their railcard behind should soon become less frequent after rail companies announced the introduction of a digital version that can be stored on a smartphone via an\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/75852"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=75852"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/75852\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=75852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=75852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=75852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}