{"id":75491,"date":"2017-12-30T14:00:06","date_gmt":"2017-12-30T07:00:06","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/customer-service-what-were-the-best-and-worst-firms-in-2017\/"},"modified":"2017-12-30T15:03:53","modified_gmt":"2017-12-30T08:03:53","slug":"customer-service-what-were-the-best-and-worst-firms-in-2017","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/customer-service-what-were-the-best-and-worst-firms-in-2017\/","title":{"rendered":"Customer service: what were the best and worst firms in 2017?"},"content":{"rendered":"


\nReaders have complained about travel, phone and financial companies among others. Here are the repeat offendersThis was the year in which Parking Eye became the UK\u2019s most hated company (at least judged by our mailbag). British Airways managed to go into near-complete meltdown, and hotel, car\u00a0hire and other travel-related problems dominated the Consumer Champions column.In our annual roundup of the issues faced by Guardian Money readers over the past 12 months, we sadly have to report that 2017 saw us receive more letters of complaint than ever before. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Customer service: what were the best and worst firms in 2017?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Readers have complained about travel, phone and financial companies among others. Here are the repeat...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-75491","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-jDB","jetpack-related-posts":[{"id":38560,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/and-the-winner-is-its-the-2016-awards-for-worst-customer-service\/","url_meta":{"origin":75491,"position":0},"title":"\u2018And the winner is…\u2019 it\u2019s the 2016 awards for worst customer service","date":"December 19, 2016","format":false,"excerpt":"\r Many firms have had the steam coming out of your ears this year. We highlight the prize failuresAnother year of SOS pleas to my consumer column, Your Problems, has drawn to a close, and it seems churlish not to acknowledge the companies who have worked so hard to earn\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":40804,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/readers-nominations-for-the-worst-customer-service-are\/","url_meta":{"origin":75491,"position":1},"title":"Readers' nominations for the worst customer service are …","date":"January 16, 2017","format":false,"excerpt":"\r Having run our own awards, we asked for your picks and were overwhelmedWorld strife and starvation are regrettable, but they are not the issues that provoke from us Brits the loudest howl of pain. No, our ire and anguish is roused by an injustice that dispossesses the needy, suppresses\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":13600,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/yodel-voted-worst-parcel-delivery-service-for-second-year-running\/","url_meta":{"origin":75491,"position":2},"title":"Yodel voted worst parcel delivery service for second year running","date":"January 10, 2014","format":false,"excerpt":"\r Survey of parcel delivery firms gives thumbs up to DPD, Royal Mail and Parcel Force with Yodel and Hermes bottom of pileYodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as \"bad\" on a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":73730,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/the-worst-aspect-of-privatisation-readers-on-rail-fare-increases\/","url_meta":{"origin":75491,"position":3},"title":"'The worst aspect of privatisation': readers on rail fare increases","date":"December 5, 2017","format":false,"excerpt":"\r We\u2019ve been following your reaction to an announcement UK rail fares will rise by an average of 3.4% in JanuaryRail operators have defended fare rises by saying an average 3.4% increase \u2013 the largest for five years \u2013 shows the industry was attempting to keep down the cost of\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26884,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/complaints-handling-by-energy-suppliers-has-got-worse\/","url_meta":{"origin":75491,"position":4},"title":"Complaints handling by energy suppliers has got worse","date":"September 22, 2016","format":false,"excerpt":"\r Scottish Power, npower and First Utility bottom for customer satisfaction, Ofgem findsThe way energy suppliers dealt with serious customer complaints deteriorated over the past two years, according to Ofgem, which named npower, Scottish Power and First Utility as the worst offenders. The energy regulator said that while complaints to\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":125327,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/three-in-four-mena-firms-working-on-a-cohesive-customer-interaction-strategy-to-be-truly-customer-centric-study\/","url_meta":{"origin":75491,"position":5},"title":"Three in four MENA firms working on a \u201ccohesive customer interaction\u201d strategy to be truly customer-centric: study","date":"March 17, 2022","format":false,"excerpt":"\r \u201cTo be truly customer-centric, organisations need a cohesive CX strategy that gives employees the tools to wow every customer on any device,\u201d says Nidal Abobu-Ltaif, President, Avaya International\r \r Source : arabianbusiness.com\r Read more...Three in four MENA firms working on a \u201ccohesive customer interaction\u201d strategy to be truly customer-centric:\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"https:\/\/i2.wp.com\/www.siamlandbank.com\/propertynews\/wp-content\/uploads\/2022\/03\/employee-experience-1000x667-1.jpg?fit=1000%2C667&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/75491"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=75491"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/75491\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=75491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=75491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=75491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}