{"id":75050,"date":"2017-12-21T13:59:00","date_gmt":"2017-12-21T06:59:00","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/how-can-virgin-trains-admit-its-app-was-faulty-but-deny-me-a-refund\/"},"modified":"2017-12-21T15:06:24","modified_gmt":"2017-12-21T08:06:24","slug":"how-can-virgin-trains-admit-its-app-was-faulty-but-deny-me-a-refund","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/how-can-virgin-trains-admit-its-app-was-faulty-but-deny-me-a-refund\/","title":{"rendered":"How can Virgin Trains admit its app was faulty but deny me a refund?"},"content":{"rendered":"


\nI paid more than I should for an Advance ticket \u2013 but it insists I had been charged the cheapest fareI have used Virgin\u2019s West Coast service every week for the last five years, booking tickets 12 weeks in advance to get the cheapest Advance fare which currently stands at \u00a317. Recently, Virgin brought out an app and, from the off, it caused problems. When I first used it to book two first-release Advance tickets the fare was \u00a320 instead of \u00a317. I queried this with Virgin on social media. Continue reading…
\n
\nSource : theguardian.com
\nRead more…How can Virgin Trains admit its app was faulty but deny me a refund?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I paid more than I should for an Advance ticket \u2013 but it insists I...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-75050","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-jwu","jetpack-related-posts":[{"id":9938,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-east-coast-accused-of-stealth-100-fare-increase\/","url_meta":{"origin":75050,"position":0},"title":"Virgin Trains East Coast accused of stealth 100% fare increase","date":"July 1, 2015","format":false,"excerpt":"\r Consortium that took over east coast franchise in May has removed almost all cheap advance fares, doubling some passengers\u2019 journey costsVirgin Trains East Coast has been accused of imposing a near 100% fare rise \u201cthrough the back door\u201d after pulling many of its cheapest advance fares on popular routes.In\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":19272,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-east-coasts-app-seems-to-confuse-its-staff\/","url_meta":{"origin":75050,"position":1},"title":"Virgin Trains East Coast\u2019s app seems to confuse its staff","date":"July 10, 2016","format":false,"excerpt":"\r Because I used the Ticket Wallet app it seems I can\u2019t get a refund on an unused return ticketI am in dispute with the refunds team at Virgin Trains East Coast over a super off-peak return ticket from King\u2019s Cross to Doncaster, which cost \u00a388.40. For more than a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":73640,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-virgin-train-was-delayed-and-so-was-our-automatic-refund\/","url_meta":{"origin":75050,"position":2},"title":"Our Virgin train was delayed \u2026 and so was our \u2018automatic\u2019 refund","date":"December 4, 2017","format":false,"excerpt":"\r It promises that under its \u2018delay repay\u2019 system the money would land in our account in three days. But nothing happenedI am very frustrated with Virgin Trains West Coast. I bought advance tickets from its website \u2013 two reduced tickets for a senior costing \u00a314.50 each and one for\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":53838,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/httpsviewer-gutools-co-ukpreviewmoney2017may05earn-a-living-instagram-micro-influencers\/","url_meta":{"origin":75050,"position":3},"title":"https:\/\/viewer.gutools.co.uk\/preview\/money\/2017\/may\/05\/earn-a-living-instagram-micro-influencers","date":"May 5, 2017","format":false,"excerpt":"\r You can now buy a discount fare just an hour in advance \u2013 but not on all linesRail passengers who need to travel last minute on Virgin East Coast can now buy cheaper \u201cAdvance\u201d tickets on the day of departure, offering big savings over the train firm\u2019s exorbitant walk-up\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":52708,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-refused-to-refund-293-after-i-forgot-my-railcard\/","url_meta":{"origin":75050,"position":4},"title":"Virgin Trains refused to refund \u00a3293 after I forgot my railcard","date":"April 24, 2017","format":false,"excerpt":"\r Train operator says I must send in the new tickets I had to buy on the train, but the barrier retained them when we returned homeIn January my wife and I and three daughters travelled to Euston from Chester for a weekend in London. We bought tickets in December\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":82002,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-automatic-refund-is-way-off-track\/","url_meta":{"origin":75050,"position":5},"title":"Virgin Trains\u2019 \u2018automatic refund\u2019 is way off track","date":"March 6, 2018","format":false,"excerpt":"\r My train was halted with no explanation, but Virgin hasn\u2019t repaid me as it shouldIn January I travelled by Virgin West Coast from London Euston to Carlisle. We were told of \u201cpotential problems further up the line\u201d and some hours later the service terminated at Preston. I, and a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/75050"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=75050"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/75050\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=75050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=75050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=75050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}