{"id":74870,"date":"2017-12-19T14:00:20","date_gmt":"2017-12-19T07:00:20","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/when-will-virgin-trains-put-the-automatic-back-into-delay-repay\/"},"modified":"2017-12-19T15:03:17","modified_gmt":"2017-12-19T08:03:17","slug":"when-will-virgin-trains-put-the-automatic-back-into-delay-repay","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/when-will-virgin-trains-put-the-automatic-back-into-delay-repay\/","title":{"rendered":"When will Virgin Trains put the \u2018automatic\u2019 back into Delay Repay?"},"content":{"rendered":"


\nOur trains were cancelled and I\u2019ve been waiting since October for a refund \u2013 but still nothingOn reading your letter about supposed \u201cautomatic\u201d refunds from Virgin Trains I share my, as yet unresolved, experience. I was due to travel from London Euston to Llandudno Junction in October, costing \u00a368 for an advance booking. We were told that all trains were cancelled due to a fatality. I did eventually get a train to Chester at which point there was a further delay due to another fatality. Virgin Trains staff told us to make a claim. As I had booked online I understood it was automatic. It is not clear from its website at which point an \u201cautomatic\u201d payment does not happen. I emailed customer support which directed me to customer relations. Several emails resulted in a reply in late November saying initially it would take up to 28 days for a response and that it required more information. It later confirmed it had everything and would reply within a week \u2013 which has now passed.JPJ, Llandudno, North Wales Continue reading…
\n
\nSource : theguardian.com
\nRead more…When will Virgin Trains put the \u2018automatic\u2019 back into Delay Repay?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Our trains were cancelled and I\u2019ve been waiting since October for a refund \u2013 but...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-74870","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-jtA","jetpack-related-posts":[{"id":10924,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-struggle-to-get-a-train-ticket-refund-is-virgin-on-the-ridiculous\/","url_meta":{"origin":74870,"position":0},"title":"Our struggle to get a train ticket refund is Virgin on the ridiculous","date":"April 19, 2016","format":false,"excerpt":"\r No matter how I try, I can\u2019t get the money that\u2019s due after sending my delay repay formIn the wake of your story about problems with Virgin Trains, I am also experiencing dreadful service. Following a delayed train in December I was due a full refund for \u00a3179.20. I\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":92424,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-ignored-my-delay-repay-claim-then-passed-it-on-to-trainline\/","url_meta":{"origin":74870,"position":1},"title":"Virgin Trains ignored my Delay Repay claim \u2013 then passed it on to Trainline","date":"June 26, 2018","format":false,"excerpt":"\r I was forced to take a taxi after my outward journey was halted, but I can\u2019t get compensationIn January I bought two tickets via the Trainline app, using my disabled person\u2019s railcard, to travel from Manningtree, Essex to Birmingham on 12 January. The London Euston to Birmingham leg is\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":75852,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/tweet-and-tell-turning-twitter-into-complaints-megaphone\/","url_meta":{"origin":74870,"position":2},"title":"Tweet and tell: turning Twitter into complaints megaphone","date":"January 5, 2018","format":false,"excerpt":"\r Companies from rail operators to superstores are being caught up in Twitter storms but there is a good way - and a bad way \u2013 to deal with angry customersThere was plenty for rail passengers to be #angry about on Tuesday, with social media channels buzzing with complaints as\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":82002,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-automatic-refund-is-way-off-track\/","url_meta":{"origin":74870,"position":3},"title":"Virgin Trains\u2019 \u2018automatic refund\u2019 is way off track","date":"March 6, 2018","format":false,"excerpt":"\r My train was halted with no explanation, but Virgin hasn\u2019t repaid me as it shouldIn January I travelled by Virgin West Coast from London Euston to Carlisle. We were told of \u201cpotential problems further up the line\u201d and some hours later the service terminated at Preston. I, and a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1098,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/i-booked-first-class-for-a-third-class-virgin-trains-experience\/","url_meta":{"origin":74870,"position":4},"title":"I booked first class for a third class Virgin trains experience","date":"January 10, 2016","format":false,"excerpt":"\r It cost me \u00a3129 for a Virgin East Coast trip to Newcastle upon Tyne but the train was late, seat reservations were removed and there was no food or drinkI booked a first-class ticket and seat \u2013 for \u00a3129 \u2013 to travel in early January between Newcastle upon Tyne\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":30741,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/15000-apply-for-78-jobs-to-drive-new-virgin-trains\/","url_meta":{"origin":74870,"position":5},"title":"15,000 apply for 78 jobs to drive new Virgin trains","date":"October 19, 2016","format":false,"excerpt":"\r Those selected for east coast route will get year-long training before driving state-of-the-art Azuma trainsMore than 15,000 people have applied to drive Virgin Trains\u2019 new state-of-the art Azuma trains following the rail operator\u2019s biggest recruitment drive on the popular east coast route since the 1980s.The response \u2013 equivalent to\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/74870"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=74870"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/74870\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=74870"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=74870"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=74870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}