{"id":73640,"date":"2017-12-04T14:00:03","date_gmt":"2017-12-04T07:00:03","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-virgin-train-was-delayed-and-so-was-our-automatic-refund\/"},"modified":"2017-12-04T15:03:37","modified_gmt":"2017-12-04T08:03:37","slug":"our-virgin-train-was-delayed-and-so-was-our-automatic-refund","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-virgin-train-was-delayed-and-so-was-our-automatic-refund\/","title":{"rendered":"Our Virgin train was delayed \u2026 and so was our \u2018automatic\u2019 refund"},"content":{"rendered":"


\nIt promises that under its \u2018delay repay\u2019 system the money would land in our account in three days. But nothing happenedI am very frustrated with Virgin Trains West Coast. I bought advance tickets from its website \u2013 two reduced tickets for a senior costing \u00a314.50 each and one for \u00a322, for a total of \u00a351 \u2013 largely because it is offering automatic refunds if a train is delayed. Sure enough, our train from Crewe to Euston on 5 November was well over 90 minutes late arriving into London. Virgin boasts that it will send an email confirming the refund within 24 hours, with it landing in your account within three days. Neither happened. As a precaution I completed an online\u00a0form having heard nothing after three days. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Our Virgin train was delayed \u2026 and so was our \u2018automatic\u2019 refund<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

It promises that under its \u2018delay repay\u2019 system the money would land in our account...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-73640","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-j9K","jetpack-related-posts":[{"id":10924,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-struggle-to-get-a-train-ticket-refund-is-virgin-on-the-ridiculous\/","url_meta":{"origin":73640,"position":0},"title":"Our struggle to get a train ticket refund is Virgin on the ridiculous","date":"April 19, 2016","format":false,"excerpt":"\r No matter how I try, I can\u2019t get the money that\u2019s due after sending my delay repay formIn the wake of your story about problems with Virgin Trains, I am also experiencing dreadful service. Following a delayed train in December I was due a full refund for \u00a3179.20. I\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":52708,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-refused-to-refund-293-after-i-forgot-my-railcard\/","url_meta":{"origin":73640,"position":1},"title":"Virgin Trains refused to refund \u00a3293 after I forgot my railcard","date":"April 24, 2017","format":false,"excerpt":"\r Train operator says I must send in the new tickets I had to buy on the train, but the barrier retained them when we returned homeIn January my wife and I and three daughters travelled to Euston from Chester for a weekend in London. We bought tickets in December\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":82002,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-automatic-refund-is-way-off-track\/","url_meta":{"origin":73640,"position":2},"title":"Virgin Trains\u2019 \u2018automatic refund\u2019 is way off track","date":"March 6, 2018","format":false,"excerpt":"\r My train was halted with no explanation, but Virgin hasn\u2019t repaid me as it shouldIn January I travelled by Virgin West Coast from London Euston to Carlisle. We were told of \u201cpotential problems further up the line\u201d and some hours later the service terminated at Preston. I, and a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":39595,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-gets-back-on-track-with-rail-ticket-refunds\/","url_meta":{"origin":73640,"position":3},"title":"Virgin gets back on track with rail ticket refunds","date":"January 4, 2017","format":false,"excerpt":"\r Train company changes policy after pressure from readers and passenger group over refunding commuters if they find their lost railcardA few weeks ago we covered the case of GC of London who had forgotten his disabled person\u2019s railcard while on a Virgin West Coast train between Manchester Piccadilly and\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9812,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/railroaded-by-virgin-trains-into-buying-another-ticket-then-refused-a-refund\/","url_meta":{"origin":73640,"position":4},"title":"Railroaded by Virgin Trains into buying another ticket \u2026 then refused a refund","date":"April 2, 2016","format":false,"excerpt":"\r I could provide proof of payment with my bank card, but it wasn\u2019t acceptedIn January I renewed my senior railcard in person at Wolverhampton station. At the same time I asked the booking clerk for information about travel on Virgin Trains to Newark Castle two days later. He printed\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1098,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/i-booked-first-class-for-a-third-class-virgin-trains-experience\/","url_meta":{"origin":73640,"position":5},"title":"I booked first class for a third class Virgin trains experience","date":"January 10, 2016","format":false,"excerpt":"\r It cost me \u00a3129 for a Virgin East Coast trip to Newcastle upon Tyne but the train was late, seat reservations were removed and there was no food or drinkI booked a first-class ticket and seat \u2013 for \u00a3129 \u2013 to travel in early January between Newcastle upon Tyne\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/73640"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=73640"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/73640\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=73640"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=73640"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=73640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}