{"id":60242,"date":"2017-07-09T13:00:16","date_gmt":"2017-07-09T06:00:16","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/the-goldcar-golden-rule-always-take-a-photo-when-you-return-a-hire-car\/"},"modified":"2017-07-09T13:09:45","modified_gmt":"2017-07-09T06:09:45","slug":"the-goldcar-golden-rule-always-take-a-photo-when-you-return-a-hire-car","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/the-goldcar-golden-rule-always-take-a-photo-when-you-return-a-hire-car\/","title":{"rendered":"The Goldcar golden rule \u2026 always take a photo when you return a hire car"},"content":{"rendered":"


\nThe firm took money for damage I could prove I hadn\u2019t causedWe hired a small car for nine days from Goldcar at Malaga airport in April last year for \u20ac41.69. We paid a deposit of \u20ac1,205 by credit card. The car was great and we had no problems. When we returned it, the returns officer told us it would be \u201cat least a 40-minute wait\u201d before anyone could look at it, so recommended we leave the keys. With a plane to catch we took his advice. I took photos of the exterior in case of a query.A week after returning I received an invoice for \u20ac180 to cover the cost of a supposed scratch to the back door, with a photo attached. But I\u2019d taken a shot from almost the same angle, and there was no scratch. We disputed the damage and sent our photo evidence (complete with time and date stamp). I then discovered Goldcar had charged us \u20ac300. Its only response was, \u201cI can confirm the charge has been applied correctly\u201d. When I pursued the issue the response was \u201csomeone will get back to you\u201d. It never did. I requested a chargeback via my credit card company, and the eight-week period in which Goldcar could challenge our chargeback has passed. We aren\u2019t surprised it took no action. Continue reading…
\n
\nSource : theguardian.com
\nRead more…The Goldcar golden rule \u2026 always take a photo when you return a hire car<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The firm took money for damage I could prove I hadn\u2019t causedWe hired a small...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-60242","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-fFE","jetpack-related-posts":[{"id":25743,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/goldcar-sells-hirers-cover-they-dont-need-or-want\/","url_meta":{"origin":60242,"position":0},"title":"Goldcar sells hirers cover they don\u2019t need, or want","date":"September 11, 2016","format":false,"excerpt":"\r Angry customers face \u2018hidden\u2019 charges for insurance policies they didn\u2019t ask forJJ-K from London booked a hire car through the website Rentalcars.com.\u201cA week was \u00a3139.91 and included collision damage waiver, third-party liability and theft protection. However, when I went to collect the car at the airport, the Spanish rental\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":80981,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/goldcar-refuses-car-or-refund-after-late-flight-arrival\/","url_meta":{"origin":60242,"position":1},"title":"Goldcar refuses car or refund after late flight arrival","date":"February 26, 2018","format":false,"excerpt":"\r We couldn\u2019t even get our insurance cover back and had to make a new booking for \u00a3108We hired a car from Goldcar for collection at Malaga airport. The flight was more than an hour late and we were told the booking was no longer valid as we had arrived\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":31696,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/sorry-but-pisa-airport-is-still-taking-the-shine-off-goldcar\/","url_meta":{"origin":60242,"position":2},"title":"Sorry, but Pisa airport is still taking the shine off Goldcar","date":"October 26, 2016","format":false,"excerpt":"\r The car rental company has promised fewer complaints, but they\u2019re still landing from this airportAt the start of the summer we asked readers to let us know their experience of using the car hire firm Goldcar, which now offers rentals all over Europe. Its chief executive had made the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":63508,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/how-i-took-on-a-car-hire-company-and-won\/","url_meta":{"origin":60242,"position":3},"title":"How I took on a car hire company \u2013 and won","date":"August 12, 2017","format":false,"excerpt":"\r When Goldcar added \u20ac60 to Richard Colbey\u2019s rental bill because he hadn\u2019t swept up some sand, it was time to fight backGoldcar, of all the car rental companies, features most in readers\u2019 complaints to Money\u2019s Consumer Champions. So it was with some trepidation that I defied the simple advice\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":13848,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/buy-insurance-or-come-back-tomorrow-was-goldcars-airport-ultimatum\/","url_meta":{"origin":60242,"position":4},"title":"Buy insurance or come back tomorrow, was Goldcar\u2019s airport ultimatum","date":"May 21, 2016","format":false,"excerpt":"\r It was nearly 11pm and I was painfully aware I would be sleeping rough if I did not complyI know there\u2019s been no shortage of complaints about Goldcar car rental, but I had an experience with them in Nice airport last week that I thought would be interesting to\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11410,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/when-does-a-bodywork-scratch-turn-into-a-dent-green-motion-will-tell-you\/","url_meta":{"origin":60242,"position":5},"title":"When does a bodywork scratch turn into a dent? Green Motion will tell you","date":"October 31, 2015","format":false,"excerpt":"\r Customers complain that staff at the car rental company can find damage which seems have appeared from nowhereI recently booked a small automatic car from Green Motion car hire in Leicester. When I arrived the model was not available and I was talked into an upgrade to a Toyota\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/60242"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=60242"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/60242\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=60242"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=60242"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=60242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}