{"id":56322,"date":"2017-05-30T13:00:00","date_gmt":"2017-05-30T06:00:00","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgins-241-penalty-because-we-have-to-move-home\/"},"modified":"2017-05-30T13:32:35","modified_gmt":"2017-05-30T06:32:35","slug":"virgins-241-penalty-because-we-have-to-move-home","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgins-241-penalty-because-we-have-to-move-home\/","title":{"rendered":"Virgin\u2019s \u00a3241 penalty because we have to move home"},"content":{"rendered":"


\nI\u2019ve been charged a disconnection fee as it couldn\u2019t provide me with broadband in my new location\u2022 As a long-time Virgin Media customer I signed a new 12-month contract in November 2016 following numerous cold calls urging me to improve my broadband at no extra cost. Unfortunately, in March this year unforeseen circumstances dictated that I need to move house. When I gave 30 days\u2019 notice of this, I was told that since I am only a few months into the contract I will be charged a \u00a3241 early disconnection fee because Virgin Media doesn\u2019t provide services in the area where my new house is located.It feels like I\u2019m effectively being penalised for Virgin\u2019s inability to provide me with any services. Even if you accept some kind of penalty, \u00a3241 seems draconian. MF, West Norwood, London Continue reading…
\n
\nSource : theguardian.com
\nRead more…Virgin\u2019s \u00a3241 penalty because we have to move home<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I\u2019ve been charged a disconnection fee as it couldn\u2019t provide me with broadband in my...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-56322","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-eEq","jetpack-related-posts":[{"id":76700,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-media-users-who-move-to-no-service-areas-hit-with-exit-fees\/","url_meta":{"origin":56322,"position":0},"title":"Virgin Media users who move to no-service areas hit with exit fees","date":"January 15, 2018","format":false,"excerpt":"\r The broadband service is only available to 50% of the country \u2013 yet there\u2019s a penalty of up to \u00a3240 to end a contract earlyWhen Rick Llewellyn moved house, he duly notified his cable and broadband provider Virgin Media of his new address. To his astonishment, he was told\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":18532,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/turned-off-by-a-virgin-media-cancellation-fee\/","url_meta":{"origin":56322,"position":1},"title":"Turned off by a Virgin Media cancellation fee","date":"July 3, 2016","format":false,"excerpt":"\r I checked that I wouldn\u2019t have to pay if I moved to somewhere with no cable, but guess what \u2026I have been a customer of Virgin Media for a number of years. When I signed up to a new 12-month contract on 12 March, I specifically checked whether there\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":75050,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/how-can-virgin-trains-admit-its-app-was-faulty-but-deny-me-a-refund\/","url_meta":{"origin":56322,"position":2},"title":"How can Virgin Trains admit its app was faulty but deny me a refund?","date":"December 21, 2017","format":false,"excerpt":"\r I paid more than I should for an Advance ticket \u2013 but it insists I had been charged the cheapest fareI have used Virgin\u2019s West Coast service every week for the last five years, booking tickets 12 weeks in advance to get the cheapest Advance fare which currently stands\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1060,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/frozen-out-by-virgin-active-as-we-reach-meltdown-over-gym-membership\/","url_meta":{"origin":56322,"position":3},"title":"Frozen out by Virgin Active as we reach meltdown over gym membership","date":"January 9, 2016","format":false,"excerpt":"\r I tried to suspend it but it was reactivated and \u00a3204 taken from my accountI\u2019m having a lot of trouble with Virgin Active with a gym membership subscription (for the use of its Oxford club) that I thought I\u2019d cancelled last January. But it was reactivated in September, taking\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":82002,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-automatic-refund-is-way-off-track\/","url_meta":{"origin":56322,"position":4},"title":"Virgin Trains\u2019 \u2018automatic refund\u2019 is way off track","date":"March 6, 2018","format":false,"excerpt":"\r My train was halted with no explanation, but Virgin hasn\u2019t repaid me as it shouldIn January I travelled by Virgin West Coast from London Euston to Carlisle. We were told of \u201cpotential problems further up the line\u201d and some hours later the service terminated at Preston. I, and a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":19272,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-east-coasts-app-seems-to-confuse-its-staff\/","url_meta":{"origin":56322,"position":5},"title":"Virgin Trains East Coast\u2019s app seems to confuse its staff","date":"July 10, 2016","format":false,"excerpt":"\r Because I used the Ticket Wallet app it seems I can\u2019t get a refund on an unused return ticketI am in dispute with the refunds team at Virgin Trains East Coast over a super off-peak return ticket from King\u2019s Cross to Doncaster, which cost \u00a388.40. For more than a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/56322"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=56322"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/56322\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=56322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=56322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=56322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}