{"id":51663,"date":"2017-04-12T13:00:27","date_gmt":"2017-04-12T06:00:27","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/great-western-railways-refund-was-way-overdue\/"},"modified":"2017-04-12T13:04:20","modified_gmt":"2017-04-12T06:04:20","slug":"great-western-railways-refund-was-way-overdue","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/great-western-railways-refund-was-way-overdue\/","title":{"rendered":"Great Western Railway's refund was way overdue"},"content":{"rendered":"


\nIt took four months for me to receive my money back after the station machine and ticket office couldn\u2019t trace my ticketI booked online two return train tickets from London to Exeter. When I went to collect them the station machine didn\u2019t recognise my reference number. Nor did the ticket office computer. I was advised to ring Great Western. Ten minutes before departure I was still queuing on its automated system so gave up and found a GWR official on the concourse. He told me my only option was to buy two singles to Exeter at a cost of \u00a373 and to try to resolve the issue of the return ticket and a refund on board.I emailed GWR from the train and was told my case would be dealt with within six weeks unless I complained via Facebook. Over Facebook an operative confirmed there had been a mistake with my ticket but there was nothing she could do, other than offer a refund at some unspecified future date and \u00a325 of vouchers (which can\u2019t be used for online bookings) as a goodwill gesture. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Great Western Railway’s refund was way overdue<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

It took four months for me to receive my money back after the station machine...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-51663","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-drh","jetpack-related-posts":[{"id":26610,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/im-going-nowhere-with-great-western-railway-over-a-ticket-refund\/","url_meta":{"origin":51663,"position":0},"title":"I\u2019m going nowhere with Great Western Railway over a ticket refund","date":"September 20, 2016","format":false,"excerpt":"\r Staff are polite and apologetic, but after three months there\u2019s still no sign of my moneyCan you help me overcome apparent sluggishness by the GWR train company? We bought tickets for two senior railcard return journeys from Paddington to Castle Cary in Somerset on 29 April, returning at the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":60858,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/gwr-struggles-to-process-refunds-as-customer-service-gets-derailed\/","url_meta":{"origin":51663,"position":1},"title":"GWR struggles to process refunds as customer service gets derailed","date":"July 16, 2017","format":false,"excerpt":"\r Strain started showing after Capita won contract to run passenger contact centresI have been trying to get a refund from GWR since February for a Super Off-Peak return ticket. This is refundable, according to the terms and conditions. I applied for the refund the day after ordering the ticket\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":35828,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/gwr-fails-to-deliver-on-the-final-cost-of-online-special-offer-rail-tickets\/","url_meta":{"origin":51663,"position":2},"title":"GWR fails to deliver on the final cost of online special offer rail tickets","date":"November 25, 2016","format":false,"excerpt":"\r Great Western Railway\u2019s \u00a36 delivery charge was applied with no option to collect at the stationI tried to buy a senior open return ticket from Bath Spa to Paddington using the Great Western Rail website. The fare was advertised at \u00a324, but a further \u00a36 was automatically added at\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":92008,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/why-did-gwr-slam-the-brakes-on-my-bike-booking\/","url_meta":{"origin":51663,"position":3},"title":"Why did GWR slam the brakes on my bike booking?","date":"June 21, 2018","format":false,"excerpt":"\r I reserved space for two cycles on a train, but was only sent one ticketI made a telephone booking with GWR for two return train tickets, including reservations for two cycles, from London Paddington to Plymouth. My tickets arrived, but the reservation confirmation for the second bike was missing.\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":63634,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ive-reached-the-end-of-the-line-with-great-western-railway-refund\/","url_meta":{"origin":51663,"position":4},"title":"I\u2019ve reached the end of the line with Great Western Railway refund","date":"August 14, 2017","format":false,"excerpt":"\r I should get the full fare back after a four-hour delay, but have received nothingI got caught up in huge delays on Great Western Railway services between London and Chippenham at the end of April that resulted in a hold-up of four hours, making me eligible for a full\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9812,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/railroaded-by-virgin-trains-into-buying-another-ticket-then-refused-a-refund\/","url_meta":{"origin":51663,"position":5},"title":"Railroaded by Virgin Trains into buying another ticket \u2026 then refused a refund","date":"April 2, 2016","format":false,"excerpt":"\r I could provide proof of payment with my bank card, but it wasn\u2019t acceptedIn January I renewed my senior railcard in person at Wolverhampton station. At the same time I asked the booking clerk for information about travel on Virgin Trains to Newark Castle two days later. He printed\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/51663"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=51663"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/51663\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=51663"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=51663"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=51663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}