{"id":51554,"date":"2017-04-11T13:00:20","date_gmt":"2017-04-11T06:00:20","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/it-was-dfs-customer-service-that-didnt-measure-up\/"},"modified":"2017-04-11T13:11:12","modified_gmt":"2017-04-11T06:11:12","slug":"it-was-dfs-customer-service-that-didnt-measure-up","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/it-was-dfs-customer-service-that-didnt-measure-up\/","title":{"rendered":"It was DFS customer service that didn\u2019t measure up"},"content":{"rendered":"


\nWe agreed a restock fee, but when the sofa didn\u2019t fit and we needed help it ignored usWe read the case you covered in June 2016 whereby a furniture retailer\u2019s promise of a \u201crestock\u201d charge at an agreed amount was rescinded after the furniture didn\u2019t fit into the house. In January we bought a sofa from the Tottenham Court Road branch of DFS in London. It was agreed with the assistant sales manager that a restock fee of \u00a390, paid in the form of a deposit, would be retained by DFS should the sofa need to be returned. We were moving into a new house and didn\u2019t have the measurements on us, so were willing to take this risk. The sofa was delivered but it didn\u2019t fit. We waited for five days while DFS retained the sofa and money with no communication, then we filed a complaint on its website which it ignored. When I finally got through to the salesman I was assured the restock option was available. Over the next few days we received a confusing string of offers regarding various restock fees or the requirement to buy a new sofa, etc. We eventually agreed to a restock fee of 20%, or \u00a380, only to find out the store manager had increased it to 40% (\u00a3158). Continue reading…
\n
\nSource : theguardian.com
\nRead more…It was DFS customer service that didn\u2019t measure up<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

We agreed a restock fee, but when the sofa didn\u2019t fit and we needed help...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-51554","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-dpw","jetpack-related-posts":[{"id":9844,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/dfs-delayed-delivery-so-long-our-sofa-price-had-been-cut-in-a-sale\/","url_meta":{"origin":51554,"position":0},"title":"DFS delayed delivery so long, our sofa price had been cut in a sale","date":"April 3, 2016","format":false,"excerpt":"\r We paid more than \u00a32,000, but then the item was reduced in the saleI saw a case that Consumer Champions covered, whereby a retailer\u2019s promise of eight weeks\u2019 delivery turned into a 38-week wait, and thought that my situation might fall into the same category. In mid-October last year\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":74684,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/going-to-the-furniture-ombudsman-about-our-sofa-was-a-waste-of-time\/","url_meta":{"origin":51554,"position":1},"title":"\u2018Going to the Furniture Ombudsman about our sofa was a waste of time\u2019","date":"December 16, 2017","format":false,"excerpt":"\r The Johnsons\u2019 costly two-piece suite discoloured in weeks but the ombudsman sided with the retailer, Rodgers of York. Luckily for them, the court did notHow much should you trust an ombudsman to resolve a complaint? The Furniture Ombudsman, used by major retailers such as DFS, Marks & Spencer, Dreams\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":68262,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/dfs-profits-tumble-on-challenging-furniture-market\/","url_meta":{"origin":51554,"position":2},"title":"DFS profits tumble on 'challenging' furniture market","date":"October 5, 2017","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...DFS profits tumble on 'challenging' furniture market","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":79398,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/dfs-boosted-by-sofology-sales-amid-furniture-sector-gloom\/","url_meta":{"origin":51554,"position":3},"title":"DFS boosted by Sofology sales amid furniture sector gloom","date":"February 8, 2018","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...DFS boosted by Sofology sales amid furniture sector gloom","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":58244,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/sales-of-furniture-firms-at-risk-after-dfs-alert-over-consumer-spending-slowdown\/","url_meta":{"origin":51554,"position":4},"title":"Sales of furniture firms at risk after DFS alert over consumer spending slowdown","date":"June 18, 2017","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Sales of furniture firms at risk after DFS alert over consumer spending slowdown","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":168412,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/diy-chains-enjoy-bumper-year-as-uk-property-market-slows\/","url_meta":{"origin":51554,"position":5},"title":"DIY chains enjoy bumper year as UK property market slows","date":"December 29, 2025","format":false,"excerpt":"\r B&Q, Topps Tiles and Wickes among those on track for double-digit percentage share price rises this yearBusiness live \u2013 latest updatesRetailers of home improvement products are having a glittering year on the London stock market, as cash-strapped UK consumers turn to DIY projects after being priced out of moving\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/51554"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=51554"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/51554\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=51554"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=51554"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=51554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}