{"id":45092,"date":"2017-02-22T14:00:27","date_gmt":"2017-02-22T07:00:27","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-crossed-wires-over-line-rental-refund\/"},"modified":"2017-02-22T14:09:26","modified_gmt":"2017-02-22T07:09:26","slug":"bts-crossed-wires-over-line-rental-refund","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-crossed-wires-over-line-rental-refund\/","title":{"rendered":"BT\u2019s crossed wires over line rental refund"},"content":{"rendered":"


\nIts telephone adviser told me I would lose all my pre-paid charges if I cancelled my serviceIn light of its price increases, I contacted BT to cancel my service, as per the rules you recently reported. I was told that as the line rental and broadband are separate, if I cancelled I\u00a0would lose my pre-paid line rental payments. I challenged this, but was told by the member of staff that BT is a big company with good lawyers and I\u00a0would lose the money. Is this right? JD, by emailNo, what you have been told is wrong. We asked the regulator, Ofcom, about your experience, and it says: \u201cWe contacted BT to express concerns about the exit terms it was imposing on customers who had paid line rental upfront, and BT has now assured us that customers wishing to end their contract following its price increases will now be given a pro-rata refund of any line rental paid upfront.\u201d Continue reading…
\n
\nSource : theguardian.com
\nRead more…BT\u2019s crossed wires over line rental refund<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Its telephone adviser told me I would lose all my pre-paid charges if I cancelled...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-45092","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-bJi","jetpack-related-posts":[{"id":72923,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-wont-refund-my-pre-paid-line-rental-when-i-say-im-leaving\/","url_meta":{"origin":45092,"position":0},"title":"BT won\u2019t refund my pre-paid line rental when I say I\u2019m leaving","date":"November 26, 2017","format":false,"excerpt":"\r I\u2019m entitled to my money back, but neither the regulator nor BT seem to know the rulesI have recently advised BT that I will be leaving \u2013 on the basis that it has put up its prices yet again, allowing me to depart penalty free. The problem is, I\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11640,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-customers-face-summer-price-rises\/","url_meta":{"origin":45092,"position":1},"title":"BT customers face summer price rises","date":"April 29, 2016","format":false,"excerpt":"\r The cost of a one-minute phone call from a BT landline will be a minimum of 30p, while broadband customers will pay at least \u00a32 a month moreMillions of households with BT landline and broadband services will see their prices rise in the summer.The telecoms company has announced increases\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":75890,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-fourth-price-hike-in-three-years-is-it-time-to-switch\/","url_meta":{"origin":45092,"position":2},"title":"BT\u2019s fourth price hike in three years. Is it time to switch?","date":"January 6, 2018","format":false,"excerpt":"\r BT\u2019s broadband and sport customers to bear the brunt of new charges, but landline rental stays the sameBT\u2019s latest price increase comes into effect on Sunday, meaning many of the company\u2019s long-standing customers will soon be paying in excess of \u00a3600 a year for their home phone, calls and\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10636,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-couldnt-provide-us-with-a-phone-but-its-billing-machine-is-unstoppable\/","url_meta":{"origin":45092,"position":3},"title":"BT couldn\u2019t provide us with a phone, but its billing machine is unstoppable","date":"April 14, 2016","format":false,"excerpt":"\r I am being charged for two cancelled orders - help!We have just moved back to the UK from Australia. We tried to set up a phone line with BT then realised we needed to order it as part of an internet bundle. We were advised to cancel the phone\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":84832,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-wont-stop-cancelling-our-broadband-contract\/","url_meta":{"origin":45092,"position":4},"title":"BT won\u2019t stop cancelling our broadband contract","date":"April 9, 2018","format":false,"excerpt":"\r We\u2019ve assured them we still want it, but it\u2019s happened three timesSince we started our broadband with BT in June 2017, they have three times cancelled our service despite us assuring them we still wanted it. And each time they did this, they tried to bill us for the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1918,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-broadband-family-pulls-plug-after-two-months-without-service\/","url_meta":{"origin":45092,"position":5},"title":"BT broadband: family pulls plug after two months without service","date":"July 27, 2013","format":false,"excerpt":"\r After waiting and waiting to be connected, one family had enough and jumped ship \u2013 but BT insists they honour their contractWhen a Hertfordshire family was left without broadband for two months they finally decided enough was enough and cancelled their BT contract. Now the telecoms giant has threatened\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/45092"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=45092"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/45092\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=45092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=45092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=45092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}