{"id":4498,"date":"2016-02-12T14:00:12","date_gmt":"2016-02-12T07:00:12","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/if-this-is-an-example-of-a-bt-priority-repair-what-on-earth-is-normal\/"},"modified":"2016-02-12T14:01:45","modified_gmt":"2016-02-12T07:01:45","slug":"if-this-is-an-example-of-a-bt-priority-repair-what-on-earth-is-normal","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/if-this-is-an-example-of-a-bt-priority-repair-what-on-earth-is-normal\/","title":{"rendered":"If this is an example of a BT \u2018priority\u2019 repair, what on earth is normal?"},"content":{"rendered":"


\nMy 90-year-old mother-in-law is without her phone but a fix within 30 hours has been delayed into over three weeksMy 90-year-old mother-in-law lives alone and is without a working phone. Because she is classed as disabled and prone to falls (for which she has an alarm system, linked to the phone) we were told initially that the repair would be within 30 hours. Then three days. Now we\u2019re told it will take three-and-a-half weeks. Continue reading…
\n
\nSource : theguardian.com
\nRead more…If this is an example of a BT \u2018priority\u2019 repair, what on earth is normal?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

My 90-year-old mother-in-law is without her phone but a fix within 30 hours has been...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-4498","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-1ay","jetpack-related-posts":[{"id":4122,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-priority-repair-service-falls-way-short-of-the-mark\/","url_meta":{"origin":4498,"position":0},"title":"BT\u2019s priority repair service falls way short of the mark","date":"February 9, 2016","format":false,"excerpt":"\r We hear from more BT customers unhappy with the company\u2019s fault repair service for priority customersA 23 January Consumer Champions letter about a faulty BT phone line, which mentioned a priority service for fixing faults for customers with complex medical needs, triggered further questions from readers about what appears\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":38556,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-drops-the-ball-and-bills-me-for-sport-i-dont-watch-and-dont-want\/","url_meta":{"origin":4498,"position":1},"title":"BT drops the ball and bills me for sport I don\u2019t watch \u2026 and don\u2019t want","date":"December 19, 2016","format":false,"excerpt":"\r I discovered I am being charged \u00a36 a month for BT Sports, which I never agreed to payI have just got off the phone with BT \u201ccustomer services\u201d in South Shields and, as usual with BT, I am fuming. I decided to check my latest BT bill online \u2013\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":33460,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ive-tried-everything-to-get-a-bt-line-at-my-new-build-but-to-no-avail\/","url_meta":{"origin":4498,"position":2},"title":"I\u2019ve tried everything to get a BT line at my new-build, but to no avail","date":"November 8, 2016","format":false,"excerpt":"\r Both BT and Openreach have failed to solve the problem, despite my local MP getting involvedI moved to a newly built house in the large village of Newport, Essex, in March, and asked BT to continue to supply my phone and internet. I made it clear that a new\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11474,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/a-put-down-for-bt-as-it-charges-us-83-for-a-one-minute-phone-call\/","url_meta":{"origin":4498,"position":3},"title":"A put-down for BT, as it charges us \u00a383 for a one-minute phone call","date":"April 27, 2016","format":false,"excerpt":"\r It says I didn\u2019t hang up the receiver correctly, but why isn\u2019t there a warning?I rang a local business on an 0871 number and was on the phone for less than a minute. BT sent a bill for \u00a383.48, claiming the call lasted almost six hours. It suggested the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":38643,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-plusnet-and-ee-top-broadband-complaints-list\/","url_meta":{"origin":4498,"position":4},"title":"BT, Plusnet and EE top broadband complaints list","date":"December 20, 2016","format":false,"excerpt":"\r Ofcom reveals BT brands also got most landline complaints, while Vodaphone was top of the league for mobile phone issues between July and September BT, Plusnet and EE were the most complained about broadband providers in the third quarter of 2016, figures from Ofcom show. BT, which owns the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":38195,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/my-six-year-old-bought-734-of-bt-tv-programmes-by-remote-control\/","url_meta":{"origin":4498,"position":5},"title":"My six-year-old bought \u00a3734 of BT TV programmes … by remote control","date":"December 15, 2016","format":false,"excerpt":"\r He is severely autistic but BT refuses to waive the chargesI have a severely autistic six-year-old who got hold of the TV remote and bought \u00a3734 of kids\u2019 programmes on my BT account. BT refuses to waive the charges, although I have never purchased any programme during my five\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/4498"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=4498"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/4498\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=4498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=4498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=4498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}