{"id":4122,"date":"2016-02-09T13:59:13","date_gmt":"2016-02-09T06:59:13","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-priority-repair-service-falls-way-short-of-the-mark\/"},"modified":"2016-02-09T14:31:51","modified_gmt":"2016-02-09T07:31:51","slug":"bts-priority-repair-service-falls-way-short-of-the-mark","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-priority-repair-service-falls-way-short-of-the-mark\/","title":{"rendered":"BT\u2019s priority repair service falls way short of the mark"},"content":{"rendered":"


\nWe hear from more BT customers unhappy with the company\u2019s fault repair service for priority customersA 23 January Consumer Champions letter about a faulty BT phone line, which mentioned a priority service for fixing faults for customers with complex medical needs, triggered further questions from readers about what appears to be its limited scope and whether it is free.MW told us of the case of his 90-year-old mother, who is profoundly deaf and relies on her phone line for a lifeline alert that she wears round her neck. \u201cHer phone line went off over three weeks ago and all we can get from BT is that \u2018Openreach are working on it\u2019,\u201d he wrote. \u201cAlthough she is not disabled enough to qualify for the strict medical criteria you mention in the article, I have been assigned a contact at BT\u2019s \u201cSpecialist Care Team\u201d, as I informed BT of her vulnerable status when I reported the fault. All that contact is able to tell me about the progress of the repair is what Openreach tell her and, as we have found, that information is, to be polite, inaccurate. The priority fault repair service is meaningless except in the simplest of cases. BT has told me that even if my mum had met the criteria and had the priority fault repair service, she would still have had to wait just as long for a fault of this nature.\u201d Continue reading…
\n
\nSource : theguardian.com
\nRead more…BT\u2019s priority repair service falls way short of the mark<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

We hear from more BT customers unhappy with the company\u2019s fault repair service for priority...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-4122","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-14u","jetpack-related-posts":[{"id":75890,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-fourth-price-hike-in-three-years-is-it-time-to-switch\/","url_meta":{"origin":4122,"position":0},"title":"BT\u2019s fourth price hike in three years. Is it time to switch?","date":"January 6, 2018","format":false,"excerpt":"\r BT\u2019s broadband and sport customers to bear the brunt of new charges, but landline rental stays the sameBT\u2019s latest price increase comes into effect on Sunday, meaning many of the company\u2019s long-standing customers will soon be paying in excess of \u00a3600 a year for their home phone, calls and\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1574,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/how-does-bts-purchase-of-ee-affect-me\/","url_meta":{"origin":4122,"position":1},"title":"How does BT\u2019s purchase of EE affect me?","date":"February 5, 2015","format":false,"excerpt":"\r BT has just spent \u00a312.5bn acquiring the mobile provider, but what will this mean for the customers of both firms?BT has finalised a \u00a312.5bn deal to buy EE, the UK\u2019s largest mobile phone network. Continue reading...\r \r Source : theguardian.com\r Read more...How does BT\u2019s purchase of EE affect me?","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":45092,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-crossed-wires-over-line-rental-refund\/","url_meta":{"origin":4122,"position":2},"title":"BT\u2019s crossed wires over line rental refund","date":"February 22, 2017","format":false,"excerpt":"\r Its telephone adviser told me I would lose all my pre-paid charges if I cancelled my serviceIn light of its price increases, I contacted BT to cancel my service, as per the rules you recently reported. I was told that as the line rental and broadband are separate, if\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":48444,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-infinity-broadband-claims-about-speed-are-on-the-line\/","url_meta":{"origin":4122,"position":3},"title":"BT Infinity broadband claims about speed are on the line","date":"March 17, 2017","format":false,"excerpt":"\r It sold me an expensive service with speeds that my line isn\u2019t capable ofIn April 2015 I moved home and ordered BT\u2019s Infinity Broadband. From the outset the connection was unreliable. Over the next few months I repeatedly complained to the multi-layered mirage that is customer service but was\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6990,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-no-broadband-service-cost-me-30-a-month\/","url_meta":{"origin":4122,"position":4},"title":"BT\u2019s \u2018no broadband\u2019 service cost me \u00a330 a month","date":"March 6, 2016","format":false,"excerpt":"\r We\u2019ve been without a connection for three months and despair of Openreach ever fixing itWe have had no broadband for more than three months and have got to the point where we despair of ever getting BT (through Openreach) to supply what they are charging us for, at \u00a330\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6376,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-openreach-should-become-a-mutual-letter-from-claire-mccarthy-co-operative-party\/","url_meta":{"origin":4122,"position":5},"title":"BT Openreach should become a mutual | Letter from Claire McCarthy, Co-operative party","date":"March 1, 2016","format":false,"excerpt":"\r Ofcom\u2019s decision to allow Openreach to remain part of BT means that this vital part of our infrastructure will continue to be run in the interests of BT\u2019s shareholders rather than the people who use phone and broadband services (BT\u00a0told it could lose broadband\u00a0network, 26\u00a0February).Last month 121 MPs of\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/4122"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=4122"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/4122\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=4122"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=4122"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=4122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}