{"id":39915,"date":"2017-01-07T14:00:12","date_gmt":"2017-01-07T07:00:12","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/the-key-to-good-customer-service-just-do-it\/"},"modified":"2017-01-07T14:27:08","modified_gmt":"2017-01-07T07:27:08","slug":"the-key-to-good-customer-service-just-do-it","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/the-key-to-good-customer-service-just-do-it\/","title":{"rendered":"The key to good customer service? Just do it"},"content":{"rendered":"


\nWhat puts the \u2018great\u2019 in companies that readers have been praising?The repair man at Timpson in Dublin\u2019s Stephen\u2019s Green shopping centre had already started opening my watch, and I had already agreed the \u20ac10 fee, when I told him that many years ago in London I had paid extra for a \u201clifetime guarantee\u201d when buying a battery at another of its branches. Despite the fact that I had no evidence \u2013 and I wasn\u2019t even in the UK \u2013 the repair man immediately said there would be no charge. It may only have been \u20ac10 but I was staggered \u2013 and delighted.Back in the Guardian\u2019s offices in London I mentioned it to a colleague. Her shoe fell apart just as she was running to do an interview in Carlisle. At a nearby Timpson shop the repair man glued it back together, told her there would be no charge and suggested she give a small amount to charity. A year or two later (those shoes must be a bit manky) a similar incident happened near a Timpson shop in Farringdon in London. Once again she was not charged. Continue reading…
\n
\nSource : theguardian.com
\nRead more…The key to good customer service? Just do it<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

What puts the \u2018great\u2019 in companies that readers have been praising?The repair man at Timpson...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-39915","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-anN","jetpack-related-posts":[{"id":58190,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/knighthood-for-john-timpson-the-cobbler-who-fostered-90-childen\/","url_meta":{"origin":39915,"position":0},"title":"Knighthood for John Timpson, the cobbler who fostered 90 childen","date":"June 17, 2017","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Knighthood for John Timpson, the cobbler who fostered 90 childen","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14814,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/timpson-the-best-business-books-contain-true-first-hand-accounts\/","url_meta":{"origin":39915,"position":1},"title":"Timpson: the best business books contain true, first-hand accounts","date":"May 30, 2016","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Timpson: the best business books contain true, first-hand accounts","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":73307,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/barclays-hires-alphabet-and-timpson-bosses-for-board-of-uk-ring-fenced-bank\/","url_meta":{"origin":39915,"position":2},"title":"Barclays hires Alphabet and Timpson bosses for board of UK ring-fenced bank","date":"November 30, 2017","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Barclays hires Alphabet and Timpson bosses for board of UK ring-fenced bank","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":51937,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/apprenticeship-levy-is-a-travesty-says-timpson-chairman-as-he-blasts-state-training-plans\/","url_meta":{"origin":39915,"position":3},"title":"Apprenticeship levy is a 'travesty", says Timpson chairman as he blasts state training plans","date":"April 15, 2017","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Apprenticeship levy is a 'travesty\", says Timpson chairman as he blasts state training plans","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":70978,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ruined-but-johnsons-dry-cleaner-only-offered-me-half-the-cost-of-priceless-wedding-dress\/","url_meta":{"origin":39915,"position":4},"title":"Ruined, but Johnsons dry cleaner only offered me half the cost of \u2018priceless\u2019 wedding dress","date":"November 5, 2017","format":false,"excerpt":"\r I spent \u00a3250 to have it cleaned and boxed to save it forever, but it was damaged front and backI sent my designer wedding dress to Johnsons dry cleaners\/Timpson for a post-wedding clean which cost \u00a3250 \u2013 but it\u2019s now unwearable with chemical discolouration to the front and back.\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":134499,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/owners-of-centre-point-flats-tell-of-distress-at-240000-repair-bills\/","url_meta":{"origin":39915,"position":5},"title":"Owners of Centre Point flats tell of distress at \u00a3240,000 repair bills","date":"February 13, 2023","format":false,"excerpt":"\r A dispute between leaseholders and freeholder Almacantar over a \u00a37m project for a building\u2019s facade is before a tribunalA group of flat owners in a landmark building complex in central London have been hit with bills for almost \u00a3240,000 each for repairs and renovations.The leaseholders of flats on the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/39915"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=39915"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/39915\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=39915"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=39915"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=39915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}