{"id":39595,"date":"2017-01-04T14:00:17","date_gmt":"2017-01-04T07:00:17","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-gets-back-on-track-with-rail-ticket-refunds\/"},"modified":"2017-01-04T14:11:12","modified_gmt":"2017-01-04T07:11:12","slug":"virgin-gets-back-on-track-with-rail-ticket-refunds","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-gets-back-on-track-with-rail-ticket-refunds\/","title":{"rendered":"Virgin gets back on track with rail ticket refunds"},"content":{"rendered":"


\nTrain company changes policy after pressure from readers and passenger group over refunding commuters if they find their lost railcardA few weeks ago we covered the case of GC of London who had forgotten his disabled person\u2019s railcard while on a Virgin West Coast train between Manchester Piccadilly and London Euston. He had to buy two new tickets at full price (an eye-watering \u00a3201.85 each compared with \u00a335.65 for the advance tickets with the railcard). GC found his railcard at the end of the journey but, despite sending in a claim for a refund, was denied this by Virgin. The operator also refused to pay up after we intervened, saying it was company policy. However, the case triggered howls of outrage from other readers and passenger group Transport Focus, and Virgin subsequently issued a full refund. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Virgin gets back on track with rail ticket refunds<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Train company changes policy after pressure from readers and passenger group over refunding commuters if...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-39595","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-aiD","jetpack-related-posts":[{"id":52708,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-refused-to-refund-293-after-i-forgot-my-railcard\/","url_meta":{"origin":39595,"position":0},"title":"Virgin Trains refused to refund \u00a3293 after I forgot my railcard","date":"April 24, 2017","format":false,"excerpt":"\r Train operator says I must send in the new tickets I had to buy on the train, but the barrier retained them when we returned homeIn January my wife and I and three daughters travelled to Euston from Chester for a weekend in London. We bought tickets in December\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":34166,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/i-lost-my-railcard-and-was-forced-to-pay-200-more-for-ticket\/","url_meta":{"origin":39595,"position":1},"title":"I lost my railcard and was forced to pay \u00a3200 more for ticket","date":"November 13, 2016","format":false,"excerpt":"\r I found it at the end of the journey but Virgin won\u2019t refund meWe travelled off peak from Manchester Piccadilly to London Euston in September, using two advance first-class tickets which cost \u00a335.65 each with my disabled person\u2019s railcard. But when the ticket inspector checked, I couldn\u2019t find my\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9812,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/railroaded-by-virgin-trains-into-buying-another-ticket-then-refused-a-refund\/","url_meta":{"origin":39595,"position":2},"title":"Railroaded by Virgin Trains into buying another ticket \u2026 then refused a refund","date":"April 2, 2016","format":false,"excerpt":"\r I could provide proof of payment with my bank card, but it wasn\u2019t acceptedIn January I renewed my senior railcard in person at Wolverhampton station. At the same time I asked the booking clerk for information about travel on Virgin Trains to Newark Castle two days later. He printed\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":92424,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-ignored-my-delay-repay-claim-then-passed-it-on-to-trainline\/","url_meta":{"origin":39595,"position":3},"title":"Virgin Trains ignored my Delay Repay claim \u2013 then passed it on to Trainline","date":"June 26, 2018","format":false,"excerpt":"\r I was forced to take a taxi after my outward journey was halted, but I can\u2019t get compensationIn January I bought two tickets via the Trainline app, using my disabled person\u2019s railcard, to travel from Manningtree, Essex to Birmingham on 12 January. The London Euston to Birmingham leg is\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11074,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/the-london-to-margate-train-journey-that-cost-268\/","url_meta":{"origin":39595,"position":4},"title":"The London to Margate train journey that cost \u00a3268","date":"April 21, 2016","format":false,"excerpt":"\r We had tickets my brother had bought, but they weren\u2019t valid \u2013 and then the price escalatedIn February my brother and I planned a trip from London to Margate. He bought both the tickets with his Network Railcard for \u00a357.02 for the two but, at the last minute, wasn\u2019t\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":62188,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/digital-railcards-could-be-just-the-ticket-to-avoid-penalty-fares\/","url_meta":{"origin":39595,"position":5},"title":"Digital railcards could be just the ticket to avoid penalty fares","date":"July 29, 2017","format":false,"excerpt":"\r Now your card can be on your smartphone rather having to carry a paper cardPenalty train fares imposed because a passenger left their railcard behind should soon become less frequent after rail companies announced the introduction of a digital version that can be stored on a smartphone via an\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/39595"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=39595"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/39595\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=39595"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=39595"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=39595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}