{"id":38564,"date":"2015-06-23T13:00:00","date_gmt":"2015-06-23T06:00:00","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-brought-to-task-as-the-observer-prompts-ofcom-investigation\/"},"modified":"2016-12-19T15:45:39","modified_gmt":"2016-12-19T08:45:39","slug":"vodafone-brought-to-task-as-the-observer-prompts-ofcom-investigation","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-brought-to-task-as-the-observer-prompts-ofcom-investigation\/","title":{"rendered":"Vodafone brought to task as The Observer prompts Ofcom investigation"},"content":{"rendered":"


\nCustomers pile in with complaints as the telecoms company blames \u2018isolated problems\u2019 on its new systemLegion are the letters from Vodafone customers who have been unable to make or receive calls after committing to a contract.EG of Teddington, Middlesex, hasn\u2019t been able to receive calls or send messages since March after migrating to Vodafone. \u201cI\u2019ve called around 80 times over the past three months and got nowhere,\u201d she says. \u201cI asked to cancel, but they said I would have to pay \u00a3800. To do this without a penalty I have to request a \u2018letter of deadlock\u2019, but the people I speak to at Vodafone are unable to do this and every time I ask to speak to a manager no one calls back.\u201d Continue reading…
\n
\nSource : theguardian.com
\nRead more…Vodafone brought to task as The Observer prompts Ofcom investigation<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Customers pile in with complaints as the telecoms company blames \u2018isolated problems\u2019 on its new...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-38564","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-a20","jetpack-related-posts":[{"id":31668,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-braced-for-multi-million-pound-ofcom-fine\/","url_meta":{"origin":38564,"position":0},"title":"Vodafone braced for multi-million pound Ofcom fine","date":"October 26, 2016","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Vodafone braced for multi-million pound Ofcom fine","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":45226,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/im-losing-my-unused-vodafone-pay-as-you-go-credit-after-switching\/","url_meta":{"origin":38564,"position":1},"title":"I\u2019m losing my unused Vodafone pay-as-you-go credit after switching","date":"February 23, 2017","format":false,"excerpt":"\r Vodafone and Ofcom confirm it is a case of \u2018use it or lose it\u2019I was interested to read your article about Vodafone\u2019s refusal to repay \u00a3420 of unused credit when a customer cancelled their pay-as-you-go account. My mother-in-law has a similar issue. Before switching to another provider she asked\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":17792,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-billing-chaos-leaves-mobile-users-disconnected-and-out-of-pocket\/","url_meta":{"origin":38564,"position":2},"title":"Vodafone billing chaos leaves mobile users disconnected and out of pocket","date":"June 27, 2016","format":false,"excerpt":"\r The mobile giant faces two Ofcom investigations as it emerges that the number of complaints against it is triple the industry averageDavid Allardice fears that the business he runs is being slowly destroyed. Clients can\u2019t get hold of him and, even if they could, the financial service firms that\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6330,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/mobile-users-face-long-wait-for-ofcom-to-help-with-compensation-for-loss-of-signal\/","url_meta":{"origin":38564,"position":3},"title":"Mobile users face long wait for Ofcom to help with compensation for loss of signal","date":"February 29, 2016","format":false,"excerpt":"\r The telecoms regulator\u2019s probe into the industry is only a consultation. Proposals, decisions \u2013 and cheques \u2013 will not arrive quicklyThrough the coldest days of winter, Sian Edwards\u2019 office has been her car on a Welsh mountainside. The mobile phone coverage in her Carmarthenshire village has been so unreliable\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":19128,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/post-office-landline-and-ee-broadband-tops-ofcom-complaints-list\/","url_meta":{"origin":38564,"position":4},"title":"Post Office landline and EE broadband tops Ofcom complaints list","date":"July 8, 2016","format":false,"excerpt":"\r BT pay TV and Vodafone mobile also emerge as the most complained about products in the UKThe Post Office has become the UK\u2019s most complained-about landline provider after buckling under the weight of a record number of new arrivals following a promotional campaign. Meanwhile EE is still the most\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":60608,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/losing-business-as-vodafone-cuts-off-a-company-phone-line\/","url_meta":{"origin":38564,"position":5},"title":"Losing business as Vodafone cuts off a company phone line","date":"July 13, 2017","format":false,"excerpt":"\r More than 30 calls to it, along with emails, tweets and visits to its shops, have got us nowhereVodafone erroneously disconnected the phone line of our company finance director when we upgraded the account four weeks ago. Since then we have called it more than 30 times, tweeted, emailed,\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/38564"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=38564"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/38564\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=38564"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=38564"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=38564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}