{"id":30095,"date":"2016-10-15T00:24:43","date_gmt":"2016-10-14T17:24:43","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/its-not-easy-to-claim-rail-company-payouts-for-delayed-journeys-letters\/"},"modified":"2016-10-15T00:28:53","modified_gmt":"2016-10-14T17:28:53","slug":"its-not-easy-to-claim-rail-company-payouts-for-delayed-journeys-letters","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/its-not-easy-to-claim-rail-company-payouts-for-delayed-journeys-letters\/","title":{"rendered":"It\u2019s not easy to claim rail company payouts for delayed journeys | Letters"},"content":{"rendered":"


\nIt is not surprising that only one in five rail passengers who are entitled to compensation for delayed services actually claim it (Passengers to get payouts for 15-minute rail delays, 13 October). On a journey I made last year between Darlington and Inverness a delay of 10 minutes at the start became two hours by the time I reached my destination. Station staff were most helpful in issuing the appropriate form to make my claim for 100% compensation, which I later received in vouchers.It was when I tried to use the vouchers that the obstacle course began. I was not permitted to use vouchers if I booked my next journey online \u2013 I had to do it by phone. On the phone I was given a reference number. Next, I had to write a letter giving details of my intended journey, the voucher numbers and the reference number. This had to be sent by post, allowing a minimum of 10 days for my tickets to be posted to me before my journey. Continue reading…
\n
\nSource : theguardian.com
\nRead more…It\u2019s not easy to claim rail company payouts for delayed journeys | Letters<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

It is not surprising that only one in five rail passengers who are entitled to...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-30095","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-7Pp","jetpack-related-posts":[{"id":29717,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/plans-to-allow-rail-users-to-claim-compensation-for-15-minute-delays\/","url_meta":{"origin":30095,"position":0},"title":"Plans to allow rail users to claim compensation for 15-minute delays","date":"October 13, 2016","format":false,"excerpt":"\r \u2018Delay Repay 15\u2019 scheme will be launched on Southern trains before nationwide rollout, says Department for TransportRail passengers will be able to claim compensation when trains are more than 15 minutes late, under new plans revealed by the Department for Transport (DfT).The policy, Delay Repay 15, will be launched\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":39307,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/the-train-companies-pocket-millions-in-compensation-for-delays\/","url_meta":{"origin":30095,"position":1},"title":"The train companies pocket millions in compensation for delays","date":"December 31, 2016","format":false,"excerpt":"\r Only one third of eligible passengers obtain a payout for delays and cancellationsHere\u2019s a shocking fact for those of you who (like me) shivered on freezing platforms when their train was cancelled or delayed over the so-called festive period. The train operating companies can actually make a nice little\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5142,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/rail-passengers-need-help-with-refunds-says-which\/","url_meta":{"origin":30095,"position":2},"title":"Rail passengers need help with refunds, says Which?","date":"December 21, 2015","format":false,"excerpt":"\r Consumer group calls on rail regulator to intervene after finding only a fraction of travellers receive refunds or know how to obtain themRail passengers are routinely left in the dark by train companies over the compensation or refunds they should receive for delays, according to Which?.The consumer group is\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":88235,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/why-wont-southern-rail-let-me-make-a-joint-claim-for-a-delay\/","url_meta":{"origin":30095,"position":3},"title":"Why won\u2019t Southern Rail let me make a joint claim for a delay?","date":"May 15, 2018","format":false,"excerpt":"\r We bought two tickets on our Two Together railcard but we have to claim separatelyMy husband and I travelled from Bexhill-on-Sea to Brighton using our Two Together railcard. My husband purchased our tickets. Our return was delayed due to a points problem and my husband made a Delay Repay\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":40310,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/govia-withholds-compensation-from-delayed-rail-customers\/","url_meta":{"origin":30095,"position":4},"title":"Govia withholds compensation from delayed rail customers","date":"January 11, 2017","format":false,"excerpt":"\r The firm behind Southern and Thameslink admits a series of erroneous letters were sent to claiming customersBritain\u2019s most vilified train company Govia, the firm behind strike-ravaged Southern and other poorly performing franchises, has admitted it has been wrongly telling customers they are not entitled to delay compensation as a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":40942,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/southern-rail-could-more-commuters-claim-a-credit-card-refund\/","url_meta":{"origin":30095,"position":5},"title":"Southern rail: could more commuters claim a credit card refund?","date":"January 17, 2017","format":false,"excerpt":"\r One passenger recovered half his season ticket cost from Amex. We examine the chances of others following himSeason ticket holders on strike-hit train lines could be in line for thousands of pounds in compensation after one commuter successfully claimed \u00a32,400 back from his credit card company.The regular commuter on\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/30095"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=30095"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/30095\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=30095"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=30095"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=30095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}