{"id":29453,"date":"2016-10-11T13:00:39","date_gmt":"2016-10-11T06:00:39","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-plusnet-line-crackles-and-broadband-is-patchy\/"},"modified":"2016-10-11T13:02:01","modified_gmt":"2016-10-11T06:02:01","slug":"our-plusnet-line-crackles-and-broadband-is-patchy","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-plusnet-line-crackles-and-broadband-is-patchy\/","title":{"rendered":"Our Plusnet line crackles and broadband is patchy"},"content":{"rendered":"


\nI bought a new handset as advised but still have a noisy line. Now Plusnet says the box is damp and I must pay again for an engineer to visitI had a problem with my phone line, which was very crackly. I put up with this for a while, then called my provider Plusnet, which sent an engineer. He advised there was nothing wrong with the line and that I needed a new phone. I was charged \u00a350 for this visit as it was deemed to be a problem with my equipment. I bought a new phone but the problem continued. I put up with the noise as I don\u2019t often use the landline, and I didn\u2019t want to be charged another \u00a350. The broadband then became quite erratic and often I had no internet. I called again and an engineer came out and noticed that the BT box, where the phone line comes into the house, was very old; he said it had corroded, probably due to its age. I then received an email from Plusnet to say I would be charged another \u00a350 as the box was damp, probably due to a spillage. Nothing has ever been spilled on the box. It is near the window but there is double glazing and the house has had a damp survey that did not find damp in any of the rooms. I have tried to contact Plusnet but cannot find anywhere on its website to dispute this, nor is there any way to raise a complaint. JK, Tayport, Fife Continue reading…
\n
\nSource : theguardian.com
\nRead more…Our Plusnet line crackles and broadband is patchy<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I bought a new handset as advised but still have a noisy line. Now Plusnet...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-29453","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-7F3","jetpack-related-posts":[{"id":38643,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-plusnet-and-ee-top-broadband-complaints-list\/","url_meta":{"origin":29453,"position":0},"title":"BT, Plusnet and EE top broadband complaints list","date":"December 20, 2016","format":false,"excerpt":"\r Ofcom reveals BT brands also got most landline complaints, while Vodaphone was top of the league for mobile phone issues between July and September BT, Plusnet and EE were the most complained about broadband providers in the third quarter of 2016, figures from Ofcom show. 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