{"id":2923,"date":"2016-01-28T14:00:00","date_gmt":"2016-01-28T07:00:00","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-upgrade-leads-to-a-downturn-in-customer-service-levels\/"},"modified":"2016-01-28T14:05:53","modified_gmt":"2016-01-28T07:05:53","slug":"vodafone-upgrade-leads-to-a-downturn-in-customer-service-levels","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-upgrade-leads-to-a-downturn-in-customer-service-levels\/","title":{"rendered":"Vodafone upgrade leads to a downturn in customer service levels"},"content":{"rendered":"


\nUpgrade request meant a live chat misfire, mischarging and a missing handsetI ordered an upgrade from Vodafone and was told my new handset would be delivered within five working days. Ten days later it was delivered to the wrong address, where the occupier refused to take delivery.Vodafone said in writing that we would have it the following day, but it never arrived. Eventually, after nearly a month-long impasse, I spent two hours in a Vodafone store trying to solve the problem. It was decided that the best way to get the phone was to cancel the original order and reorder through the shop. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Vodafone upgrade leads to a downturn in customer service levels<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Upgrade request meant a live chat misfire, mischarging and a missing handsetI ordered an upgrade...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-2923","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-L9","jetpack-related-posts":[{"id":66118,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-plans-e2bn-german-broadband-upgrade-amid-uk-investment-talks\/","url_meta":{"origin":2923,"position":0},"title":"Vodafone plans\u00a0\u20ac2bn German broadband upgrade amid UK investment talks","date":"September 12, 2017","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Vodafone plans\u00a0\u20ac2bn German broadband upgrade amid UK investment talks","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":85874,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/is-the-promised-50-discount-all-talk\/","url_meta":{"origin":2923,"position":1},"title":"Is the promised 50% discount all talk?","date":"April 19, 2018","format":false,"excerpt":"\r Talkmobile offered it, but Vodafone says no dealI was a Talkmobile customer and, as it\u2019s being taken over by Vodafone, I went to a Vodafone store to upgrade my phone. I was told I had to call Talkmobile for a PAC code to transfer my number and when I\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":56140,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ee-and-vodafone-are-uks-worst-mobile-providers-says-which\/","url_meta":{"origin":2923,"position":2},"title":"EE and Vodafone are UK\u2019s worst mobile providers, says Which?","date":"May 27, 2017","format":false,"excerpt":"\r Survey finds the two networks \u2013 which together account for more than half the market \u2013 have satisfaction score of just 50%EE and Vodafone have been named as the UK\u2019s two worst mobile phone providers by the consumer group Which?In its sixth annual survey of members, EE and Vodafone,\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":45226,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/im-losing-my-unused-vodafone-pay-as-you-go-credit-after-switching\/","url_meta":{"origin":2923,"position":3},"title":"I\u2019m losing my unused Vodafone pay-as-you-go credit after switching","date":"February 23, 2017","format":false,"excerpt":"\r Vodafone and Ofcom confirm it is a case of \u2018use it or lose it\u2019I was interested to read your article about Vodafone\u2019s refusal to repay \u00a3420 of unused credit when a customer cancelled their pay-as-you-go account. My mother-in-law has a similar issue. Before switching to another provider she asked\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":141616,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-and-microsoft-sign-multi-year-strategic-partnership-deal\/","url_meta":{"origin":2923,"position":4},"title":"Vodafone and Microsoft sign multi-year strategic partnership deal","date":"January 17, 2024","format":false,"excerpt":"\r The British telecommunication giant, in which UAE\u2019s e& has 20% stake, will invest $1.5 billion in cloud and customer-focused AI services\r \r Source : arabianbusiness.com\r Read more...Vodafone and Microsoft sign multi-year strategic partnership deal","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"https:\/\/i2.wp.com\/www.siamlandbank.com\/propertynews\/wp-content\/uploads\/2024\/01\/Vodafone-copilot-1000x667-1.jpg?fit=1000%2C667&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":5146,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-ignores-the-terminally-ill-you-have-to-be-dead-for-a-refund\/","url_meta":{"origin":2923,"position":5},"title":"Vodafone ignores the terminally ill \u2026 you have to be dead for a refund","date":"February 18, 2016","format":false,"excerpt":"\r We couldn\u2019t recover \u00a393 on my father-in-law\u2019s pay-as-you-go mobile when he was alive; now he\u2019s died they\u2019re sympatheticMy 92-year-old father-in-law was \u00a393 in credit on his Vodafone pay-as-you-go mobile, partly because he didn\u2019t understand how it worked. When my wife and I discovered this he was already terminally ill\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/2923"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=2923"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/2923\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=2923"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=2923"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=2923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}