{"id":27153,"date":"2016-09-25T12:59:26","date_gmt":"2016-09-25T05:59:26","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-overcharged-my-mother-by-2000-after-it-gave-her-free-data-in-store\/"},"modified":"2016-09-25T13:15:42","modified_gmt":"2016-09-25T06:15:42","slug":"vodafone-overcharged-my-mother-by-2000-after-it-gave-her-free-data-in-store","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-overcharged-my-mother-by-2000-after-it-gave-her-free-data-in-store\/","title":{"rendered":"Vodafone overcharged my mother by \u00a32,000 after it gave her free data in store"},"content":{"rendered":"


\nHer contract was amended in pen by shop staff, but the change in data allowance from 10GB to 20GB was not logged on the systemI am writing to you on behalf of my mother, who faces losing almost \u00a32,000 because Vodafone won\u2019t accept the terms of a contract she signed in one of its stores.Back in April, she went into the Berwick store to buy a Wi-Fi dongle and a year\u2019s airtime. At the time the company had a data extravaganza offer on promotion, and she was promised 20GB of data a month for \u00a320. At the time she was given a contract that stated that it offered 10GB a month, but this was amended in pen by the Vodafone store staff to say 20GB. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Vodafone overcharged my mother by \u00a32,000 after it gave her free data in store<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Her contract was amended in pen by shop staff, but the change in data allowance...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-27153","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-73X","jetpack-related-posts":[{"id":85874,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/is-the-promised-50-discount-all-talk\/","url_meta":{"origin":27153,"position":0},"title":"Is the promised 50% discount all talk?","date":"April 19, 2018","format":false,"excerpt":"\r Talkmobile offered it, but Vodafone says no dealI was a Talkmobile customer and, as it\u2019s being taken over by Vodafone, I went to a Vodafone store to upgrade my phone. I was told I had to call Talkmobile for a PAC code to transfer my number and when I\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2923,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-upgrade-leads-to-a-downturn-in-customer-service-levels\/","url_meta":{"origin":27153,"position":1},"title":"Vodafone upgrade leads to a downturn in customer service levels","date":"January 28, 2016","format":false,"excerpt":"\r Upgrade request meant a live chat misfire, mischarging and a missing handsetI ordered an upgrade from Vodafone and was told my new handset would be delivered within five working days. Ten days later it was delivered to the wrong address, where the occupier refused to take delivery.Vodafone said in\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11946,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/a-disconnect-with-vodafone-over-my-sisters-mental-illness\/","url_meta":{"origin":27153,"position":2},"title":"A disconnect with Vodafone over my sister\u2019s mental illness","date":"May 4, 2016","format":false,"excerpt":"\r Her vital mobile was cut off because of excess charges, but the company has failed to helpMy sister has been a customer of Vodafone for 15 years, and has a \u00a320-a-month dongle and \u00a333-a-month mobile phone contract with the provider.Her phone is her lifeline but, due to serious mental\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":90070,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-charged-me-a-6-a-day-flat-fee-for-sending-one-text\/","url_meta":{"origin":27153,"position":3},"title":"Vodafone charged me a \u00a36-a-day flat fee for sending one text","date":"June 1, 2018","format":false,"excerpt":"\r On holiday in Thailand, I replied to a text but the daily roaming charge cut inI was on holiday in Thailand and have a mobile contract with Vodafone. I made sure my phone wasn\u2019t on data roaming and was connected to wifi instead. When I inadvertently replied to a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10772,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-messes-up-my-direct-debit-then-issues-a-late-payment-charge\/","url_meta":{"origin":27153,"position":4},"title":"Vodafone messes up my direct debit, then issues a late payment charge","date":"April 16, 2016","format":false,"excerpt":"\r I was promised the charge would be removed, but it never happenedVodafone has completely messed up my direct debit. I had a two-year contract on my mobile phone which expired in September 2015. 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