{"id":26884,"date":"2016-09-22T19:18:07","date_gmt":"2016-09-22T12:18:07","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/complaints-handling-by-energy-suppliers-has-got-worse\/"},"modified":"2016-09-22T19:31:48","modified_gmt":"2016-09-22T12:31:48","slug":"complaints-handling-by-energy-suppliers-has-got-worse","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/complaints-handling-by-energy-suppliers-has-got-worse\/","title":{"rendered":"Complaints handling by energy suppliers has got worse"},"content":{"rendered":"


\nScottish Power, npower and First Utility bottom for customer satisfaction, Ofgem findsThe way energy suppliers dealt with serious customer complaints deteriorated over the past two years, according to Ofgem, which named npower, Scottish Power and First Utility as the worst offenders. The energy regulator said that while complaints to the energy firms had halved since 2014, satisfaction among those who had complained had worsened over the same period. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Complaints handling by energy suppliers has got worse<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Scottish Power, npower and First Utility bottom for customer satisfaction, Ofgem findsThe way energy suppliers...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-26884","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-6ZC","jetpack-related-posts":[{"id":46889,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/switch-hitch-ofgem-to-look-into-improper-exit-fee-allegations\/","url_meta":{"origin":26884,"position":0},"title":"Switch hitch: Ofgem to look into improper exit-fee allegations","date":"March 6, 2017","format":false,"excerpt":"\r Npower, British Gas and E.ON allegedly told people they could be charged for switching supplier at the end of a fixed tariffOfgem is looking into allegations that energy suppliers have wrongly threatened to impose exit fees on householders switching away from them.The energy regulator confirmed it was talking to\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":80338,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/small-energy-suppliers-top-uswitch-customer-satisfaction-survey\/","url_meta":{"origin":26884,"position":1},"title":"Small energy suppliers top uSwitch customer satisfaction survey","date":"February 19, 2018","format":false,"excerpt":"\r \u2018Big six\u2019 companies left behind as Octopus Energy, Bulb and Utility Warehouse take first three places Two small energy suppliers have left the \u201cbig six\u201d trailing when it comes to customer satisfaction, according to the biggest survey of its kind.The success of Octopus Energy and Bulb sends a message\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11412,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/scottish-power-faces-fine-and-warning-sales-operation-could-be-suspended\/","url_meta":{"origin":26884,"position":2},"title":"Scottish Power faces fine and warning sales operation could be suspended","date":"November 14, 2014","format":false,"excerpt":"\r Ofgem launches investigation into company, which has had disastrous 11 months since introduction of new billing systemScottish Power could be forced to suspend its sales operation if it does not sort out failings in customer service that have dogged the company for nearly a year, the energy regulator has\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":75002,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/energy-companies-and-bills-know-your-rights\/","url_meta":{"origin":26884,"position":3},"title":"Energy companies and bills \u2013 know your rights","date":"June 19, 2014","format":false,"excerpt":"\r In the wake of the Ofgem ruling on Npower's billing backlog, what can you do if you receive an unexpected bill?Npower must put right billing blunders affecting 400,000 customers by August or face a ban on telephone sales, under the latest crackdown by regulator Ofgem.The supplier has been issuing\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":98646,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/watchdog-probes-energy-suppliers-over-poor-complaints-handling\/","url_meta":{"origin":26884,"position":4},"title":"Watchdog probes energy suppliers over 'poor' complaints handling\u00a0","date":"September 27, 2018","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Watchdog probes energy suppliers over 'poor' complaints handling\u00a0","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":87801,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/npower-price-rise-sparks-widespread-criticism\/","url_meta":{"origin":26884,"position":5},"title":"Npower price rise sparks widespread criticism","date":"May 11, 2018","format":false,"excerpt":"\r Politicians and consumer groups condemn decision to increase standard variable tariff price by 5.3%Npower has been roundly condemned by politicians, consumer groups and comparison sites after it became the fifth of the big six energy suppliers to raise prices.About 1 million customers on the firm\u2019s standard variable tariff will\u2026","rel":"","context":"In "Property 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