{"id":26610,"date":"2016-09-20T13:00:52","date_gmt":"2016-09-20T06:00:52","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/im-going-nowhere-with-great-western-railway-over-a-ticket-refund\/"},"modified":"2016-09-20T13:16:12","modified_gmt":"2016-09-20T06:16:12","slug":"im-going-nowhere-with-great-western-railway-over-a-ticket-refund","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/im-going-nowhere-with-great-western-railway-over-a-ticket-refund\/","title":{"rendered":"I\u2019m going nowhere with Great Western Railway over a ticket refund"},"content":{"rendered":"


\nStaff are polite and apologetic, but after three months there\u2019s still no sign of my moneyCan you help me overcome apparent sluggishness by the GWR train company? We bought tickets for two senior railcard return journeys from Paddington to Castle Cary in Somerset on 29 April, returning at the beginning of May, for the grand total of \u00a3114.60.However, we were forced to cancel our trip two days before we were due to travel due to illness, and posted the appropriate GWR refund form. Over the intervening three months I have phoned six times to chase the refund. Each of its call centre staff I have spoken to has been polite, helpful and apologetic, but none has been able to explain the delay or give any assurance of when this refund might be paid. Continue reading…
\n
\nSource : theguardian.com
\nRead more…I\u2019m going nowhere with Great Western Railway over a ticket refund<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Staff are polite and apologetic, but after three months there\u2019s still no sign of my...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-26610","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-6Vc","jetpack-related-posts":[{"id":60858,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/gwr-struggles-to-process-refunds-as-customer-service-gets-derailed\/","url_meta":{"origin":26610,"position":0},"title":"GWR struggles to process refunds as customer service gets derailed","date":"July 16, 2017","format":false,"excerpt":"\r Strain started showing after Capita won contract to run passenger contact centresI have been trying to get a refund from GWR since February for a Super Off-Peak return ticket. This is refundable, according to the terms and conditions. I applied for the refund the day after ordering the ticket\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":51663,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/great-western-railways-refund-was-way-overdue\/","url_meta":{"origin":26610,"position":1},"title":"Great Western Railway's refund was way overdue","date":"April 12, 2017","format":false,"excerpt":"\r It took four months for me to receive my money back after the station machine and ticket office couldn\u2019t trace my ticketI booked online two return train tickets from London to Exeter. When I went to collect them the station machine didn\u2019t recognise my reference number. Nor did the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":63634,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ive-reached-the-end-of-the-line-with-great-western-railway-refund\/","url_meta":{"origin":26610,"position":2},"title":"I\u2019ve reached the end of the line with Great Western Railway refund","date":"August 14, 2017","format":false,"excerpt":"\r I should get the full fare back after a four-hour delay, but have received nothingI got caught up in huge delays on Great Western Railway services between London and Chippenham at the end of April that resulted in a hold-up of four hours, making me eligible for a full\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":92008,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/why-did-gwr-slam-the-brakes-on-my-bike-booking\/","url_meta":{"origin":26610,"position":3},"title":"Why did GWR slam the brakes on my bike booking?","date":"June 21, 2018","format":false,"excerpt":"\r I reserved space for two cycles on a train, but was only sent one ticketI made a telephone booking with GWR for two return train tickets, including reservations for two cycles, from London Paddington to Plymouth. My tickets arrived, but the reservation confirmation for the second bike was missing.\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":35828,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/gwr-fails-to-deliver-on-the-final-cost-of-online-special-offer-rail-tickets\/","url_meta":{"origin":26610,"position":4},"title":"GWR fails to deliver on the final cost of online special offer rail tickets","date":"November 25, 2016","format":false,"excerpt":"\r Great Western Railway\u2019s \u00a36 delivery charge was applied with no option to collect at the stationI tried to buy a senior open return ticket from Bath Spa to Paddington using the Great Western Rail website. The fare was advertised at \u00a324, but a further \u00a36 was automatically added at\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":94229,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/why-cant-i-get-a-refund-for-my-faulty-wedding-dress\/","url_meta":{"origin":26610,"position":5},"title":"Why can\u2019t I get a refund for my faulty wedding dress?","date":"July 19, 2018","format":false,"excerpt":"\r First there was a hole in the bodice, then it was the wrong size. But all I get is a credit noteMy daughter is getting married next month and we went to David\u2019s Bridal in Birmingham on 4 November 2017 to choose a dress.When the \u00a31,200 order arrived at\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/26610"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=26610"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/26610\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=26610"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=26610"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=26610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}