{"id":2610,"date":"2016-01-25T14:00:05","date_gmt":"2016-01-25T07:00:05","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/theres-a-real-disconnect-over-reporting-a-fault-to-bt\/"},"modified":"2016-01-25T14:20:34","modified_gmt":"2016-01-25T07:20:34","slug":"theres-a-real-disconnect-over-reporting-a-fault-to-bt","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/theres-a-real-disconnect-over-reporting-a-fault-to-bt\/","title":{"rendered":"There\u2019s a real disconnect over reporting a fault to BT"},"content":{"rendered":"


\nAll we wanted was to speak to someone about our dead landlineOur BT landline failed one Sunday in early January. I reported it on my mobile phone to an automated voice which, after checking, said there was no fault. I tried again with the same result. Next day, I went to BT\u2019s fault reporting and tracking site, and found that the fault had been reported and that work was in progress. A diagram showed the fault was beyond our premises. We checked each day but there was never a progress report and trying to get a real person to ask on the phone was impossible. On one occasion the voice said the wait to speak to an adviser was between 10 and 20 minutes \u2013 very expensive by mobile. Continue reading…
\n
\nSource : theguardian.com
\nRead more…There\u2019s a real disconnect over reporting a fault to BT<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

All we wanted was to speak to someone about our dead landlineOur BT landline failed...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-2610","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-G6","jetpack-related-posts":[{"id":18126,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/recurring-fault-in-my-mothers-bt-landline-has-left-her-isolated\/","url_meta":{"origin":2610,"position":0},"title":"Recurring fault in my mother\u2019s BT landline has left her isolated","date":"June 30, 2016","format":false,"excerpt":"\r She lives alone and has dementia, so the phone is her connection to the outside worldMy mother, who has dementia, has had endless problems with her BT landline. She lives alone and relies on her phone enormously.Despite our best efforts she cannot get used to a mobile phone, so\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4122,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-priority-repair-service-falls-way-short-of-the-mark\/","url_meta":{"origin":2610,"position":1},"title":"BT\u2019s priority repair service falls way short of the mark","date":"February 9, 2016","format":false,"excerpt":"\r We hear from more BT customers unhappy with the company\u2019s fault repair service for priority customersA 23 January Consumer Champions letter about a faulty BT phone line, which mentioned a priority service for fixing faults for customers with complex medical needs, triggered further questions from readers about what appears\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":23247,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-leaves-me-hanging-on-with-no-hope-of-being-connected\/","url_meta":{"origin":2610,"position":2},"title":"BT leaves me hanging on with no hope of being connected","date":"August 18, 2016","format":false,"excerpt":"\r It\u2019s taken seven months and all the call centre tells me to do is cancel the order and reorder. I\u2019ve done that five timesI have been trying for seven months to get a landline and broadband service from BT. I have been hooked up to the wrong exchange four\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":29617,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/i-cant-use-my-bt-sim-card-when-abroad\/","url_meta":{"origin":2610,"position":3},"title":"I can\u2019t use my BT sim card when abroad","date":"October 12, 2016","format":false,"excerpt":"\r I didn\u2019t read the small print when buying it, now my mobile use has been restricted for six monthsI would like to warn readers thinking of signing up to a BT mobile sim card that the firm sometimes restricts its use abroad for the first six months. This happened\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10636,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-couldnt-provide-us-with-a-phone-but-its-billing-machine-is-unstoppable\/","url_meta":{"origin":2610,"position":4},"title":"BT couldn\u2019t provide us with a phone, but its billing machine is unstoppable","date":"April 14, 2016","format":false,"excerpt":"\r I am being charged for two cancelled orders - help!We have just moved back to the UK from Australia. We tried to set up a phone line with BT then realised we needed to order it as part of an internet bundle. We were advised to cancel the phone\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":88481,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-overhauls-consumer-business-with-bid-to-combine-mobile-and-broadband\/","url_meta":{"origin":2610,"position":5},"title":"BT overhauls consumer business with bid to combine mobile and broadband","date":"May 16, 2018","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...BT overhauls consumer business with bid to combine mobile and broadband","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/2610"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=2610"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/2610\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=2610"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=2610"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=2610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}