{"id":21815,"date":"2016-08-03T13:00:39","date_gmt":"2016-08-03T06:00:39","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/system-errors-dog-my-efforts-to-withdraw-my-own-money\/"},"modified":"2016-08-03T13:09:06","modified_gmt":"2016-08-03T06:09:06","slug":"system-errors-dog-my-efforts-to-withdraw-my-own-money","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/system-errors-dog-my-efforts-to-withdraw-my-own-money\/","title":{"rendered":"System errors dog my efforts to withdraw my own money"},"content":{"rendered":"


\nThomas Cook offered to compensate me for my euro cash passport, but no mention has been made of my $US cardOn 3 May, I visited Thomas Cook in Southsea to close a euro cash \u00adpassport card and a $US cash \u00adpassport and claim the balance. I was told this was not possible because there was a nationwide error on the Thomas Cook system and was asked to return two days later. On 5 May, I returned to the same branch and the system was still not \u00adworking. Two more visits came to nothing, including one when the system appeared to be working and initially money was paid to me. However, at the last minute, I was told there was an error in the \u00adsystem, a receipt could not be printed and I could not have my money.I also tried to access my funds from an ATM but both cards were refused.On 9 May, I phoned Thomas Cook. After 45 minutes of talking to \u00adadvisers who were unable to help, I gave up. I then tried the global \u00adcomplaints department. I was left on hold for about 15 \u00adminutes and, when I finally got through, the call came to nothing. I then sent an email and, a month later, received a reply accepting that I had a valid complaint. For my euro cash passport, I was offered a \u201cpreferential rate\u201d of 1.2786, free of charge, plus a goodwill gesture of \u20ac50. This I thought reasonable. However, no mention was made of the $US card. I emailed to say I would only consider an offer once it included my $US card. There has been no further response. I have contacted the Financial Ombudsman, but wonder if the power of the press can speed up closing my two cards and receiving a goodwill gesture to cover the time spent \u00adsending emails and making phone calls trying to retrieve my own money! AG, Portsmouth Related: Beat the Brexit effect when buying your holiday money Continue reading…
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\nSource : theguardian.com
\nRead more…System errors dog my efforts to withdraw my own money<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Thomas Cook offered to compensate me for my euro cash passport, but no mention has...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-21815","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-5FR","jetpack-related-posts":[{"id":73441,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/thomas-cook-plans-50-store-closures\/","url_meta":{"origin":21815,"position":0},"title":"Thomas Cook plans 50 store closures","date":"December 1, 2017","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Thomas Cook plans 50 store closures","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":27409,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/turmoil-in-turkey-hits-travel-sales-at-thomas-cook\/","url_meta":{"origin":21815,"position":1},"title":"Turmoil in Turkey hits travel sales at Thomas Cook","date":"September 27, 2016","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Turmoil in Turkey hits travel sales at Thomas Cook","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":62024,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/thomas-cook-losses-halve-as-summer-bookings-shine\/","url_meta":{"origin":21815,"position":2},"title":"Thomas Cook losses halve as summer bookings shine","date":"July 27, 2017","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Thomas Cook losses halve as summer bookings shine","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":20636,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/thomas-cook-to-lay-bare-travel-industry-woes\/","url_meta":{"origin":21815,"position":3},"title":"Thomas Cook to lay bare travel industry woes","date":"July 24, 2016","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Thomas Cook to lay bare travel industry woes","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":86996,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/market-report-thomas-cook-flying-high-on-upgrade\/","url_meta":{"origin":21815,"position":4},"title":"Market report:\u00a0Thomas Cook flying high on upgrade","date":"May 3, 2018","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Market report:\u00a0Thomas Cook flying high on upgrade","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":49909,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/thomas-cook-upbeat-on-summer-holidays-but-shares-languish\/","url_meta":{"origin":21815,"position":5},"title":"Thomas Cook upbeat on summer holidays but shares languish","date":"March 28, 2017","format":false,"excerpt":"\r \r \r Source : telegraph.co.uk\r Read more...Thomas Cook upbeat on summer holidays but shares languish","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/21815"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=21815"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/21815\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=21815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=21815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=21815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}