{"id":21542,"date":"2016-08-01T13:00:24","date_gmt":"2016-08-01T06:00:24","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/nowhere-to-stay-after-an-agent-booked-me-in-for-the-wrong-month\/"},"modified":"2016-08-01T13:03:05","modified_gmt":"2016-08-01T06:03:05","slug":"nowhere-to-stay-after-an-agent-booked-me-in-for-the-wrong-month","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/nowhere-to-stay-after-an-agent-booked-me-in-for-the-wrong-month\/","title":{"rendered":"Nowhere to stay after an agent booked me in for the wrong month"},"content":{"rendered":"


\nHotels.com told me I would have to pay extra for their mistake, and now say my money won\u2019t be refunded as promisedI booked a night in a hotel on the Greek island of Mykonos during July using the website Hotels.com. Last month, I had a call from a Hotels.com call centre in the \u00adPhilippines with a question about my reservation on 13 June. I informed the caller there must be an error as my booking was for 13 July. She confirmed the agent who had processed the booking had made a mistake, agreed to contact the hotel, re-book for July and get back to me. When she did not do so, I rang Hotels.com and was put through to an agent in San Salvador who \u00adpromised to look into the matter and ring me back. He failed to do so. I rang again and was advised that, as the cost of the accommodation had gone up from \u00a374 to \u00a3180, I would have to pay the difference then claim a refund. I did not see why I should pay out more with no guarantee that I would be reimbursed, especially when the responsibility for the wrong booking rested with Hotels.com. I was passed to a supervisor who told me I could cancel the \u00adbooking for 13 June (a booking I never made) and be reimbursed the \u00a374 or re-book for 13 July and pay the extra cost which I refused to do. I now find myself with no \u00adaccommodation for myself and my children and have since received an email stating that the refund of \u00a374 will not be reimbursed as promised. JJ, London Related: 10 of the best small Mediterranean hotels: readers\u2019 travel tips Continue reading…
\n
\nSource : theguardian.com
\nRead more…Nowhere to stay after an agent booked me in for the wrong month<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Hotels.com told me I would have to pay extra for their mistake, and now say...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-21542","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-5Bs","jetpack-related-posts":[{"id":10314,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/luxury-holidays-how-to-enjoy-the-high-life-at-low-prices\/","url_meta":{"origin":21542,"position":0},"title":"Luxury holidays: how to enjoy the high life at low prices","date":"August 25, 2011","format":false,"excerpt":"\r Clever travellers should look beyond the usual destinations and timeframes to discover a world of luxury at a fraction of the usual price, says Huma QureshiThere are times when a budget holiday just doesn't cut it: romantic honeymoons, a trip to propose, anniversary getaways, a celebratory retirement vacation \u2013\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":81484,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/my-father-was-left-up-in-the-air-after-trying-to-cancel-an-edreams-10-hour-flight-to-menorca\/","url_meta":{"origin":21542,"position":1},"title":"My father was left up in the air after trying to cancel an eDreams 10-hour flight to Menorca","date":"January 13, 2015","format":false,"excerpt":"\r When we realised the mistake, we were told that only the taxes could be refundedMy pensioner father used website eDreams to book four flights for a return trip from Gatwick to Menorca. 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