{"id":19272,"date":"2016-07-10T13:00:14","date_gmt":"2016-07-10T06:00:14","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-east-coasts-app-seems-to-confuse-its-staff\/"},"modified":"2016-07-10T13:10:28","modified_gmt":"2016-07-10T06:10:28","slug":"virgin-trains-east-coasts-app-seems-to-confuse-its-staff","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-east-coasts-app-seems-to-confuse-its-staff\/","title":{"rendered":"Virgin Trains East Coast\u2019s app seems to confuse its staff"},"content":{"rendered":"


\nBecause I used the Ticket Wallet app it seems I can\u2019t get a refund on an unused return ticketI am in dispute with the refunds team at Virgin Trains East Coast over a super off-peak return ticket from King\u2019s Cross to Doncaster, which cost \u00a388.40. For more than a month I\u2019ve been trying to claim a refund for the unused return portion of the journey \u2013 I\u2019ve made at least three 15-minute calls and had numerous email exchanges. This type of ticket allows return travel on any day within a month, at off-peak times.Under all the terms and conditions I can see, I believe I am entitled to a refund. The problem arose because I chose to \u201ccollect\u201d the tickets on Virgin\u2019s Ticket Wallet app, meaning I can\u2019t just go to a station desk and get a refund. Virgin has made no contact to let me know that my refund request has been rejected, so I\u2019ve been left in the dark. What is more troubling is the complete inconsistency of information given by phone staff, which you have helpfully highlighted before on this page. One reason for the refund not being processed\/honoured included: \u201cIt\u2019s because you chose to collect your tickets on your mobile. As soon as you collected the tickets on the mobile, it is not possible to get a refund because we don\u2019t know if you have used it or not.\u201d Continue reading…
\n
\nSource : theguardian.com
\nRead more…Virgin Trains East Coast\u2019s app seems to confuse its staff<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Because I used the Ticket Wallet app it seems I can\u2019t get a refund on...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-19272","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-50Q","jetpack-related-posts":[{"id":75050,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/how-can-virgin-trains-admit-its-app-was-faulty-but-deny-me-a-refund\/","url_meta":{"origin":19272,"position":0},"title":"How can Virgin Trains admit its app was faulty but deny me a refund?","date":"December 21, 2017","format":false,"excerpt":"\r I paid more than I should for an Advance ticket \u2013 but it insists I had been charged the cheapest fareI have used Virgin\u2019s West Coast service every week for the last five years, booking tickets 12 weeks in advance to get the cheapest Advance fare which currently stands\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9812,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/railroaded-by-virgin-trains-into-buying-another-ticket-then-refused-a-refund\/","url_meta":{"origin":19272,"position":1},"title":"Railroaded by Virgin Trains into buying another ticket \u2026 then refused a refund","date":"April 2, 2016","format":false,"excerpt":"\r I could provide proof of payment with my bank card, but it wasn\u2019t acceptedIn January I renewed my senior railcard in person at Wolverhampton station. At the same time I asked the booking clerk for information about travel on Virgin Trains to Newark Castle two days later. He printed\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":52708,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-refused-to-refund-293-after-i-forgot-my-railcard\/","url_meta":{"origin":19272,"position":2},"title":"Virgin Trains refused to refund \u00a3293 after I forgot my railcard","date":"April 24, 2017","format":false,"excerpt":"\r Train operator says I must send in the new tickets I had to buy on the train, but the barrier retained them when we returned homeIn January my wife and I and three daughters travelled to Euston from Chester for a weekend in London. We bought tickets in December\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10924,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-struggle-to-get-a-train-ticket-refund-is-virgin-on-the-ridiculous\/","url_meta":{"origin":19272,"position":3},"title":"Our struggle to get a train ticket refund is Virgin on the ridiculous","date":"April 19, 2016","format":false,"excerpt":"\r No matter how I try, I can\u2019t get the money that\u2019s due after sending my delay repay formIn the wake of your story about problems with Virgin Trains, I am also experiencing dreadful service. Following a delayed train in December I was due a full refund for \u00a3179.20. I\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":82002,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/virgin-trains-automatic-refund-is-way-off-track\/","url_meta":{"origin":19272,"position":4},"title":"Virgin Trains\u2019 \u2018automatic refund\u2019 is way off track","date":"March 6, 2018","format":false,"excerpt":"\r My train was halted with no explanation, but Virgin hasn\u2019t repaid me as it shouldIn January I travelled by Virgin West Coast from London Euston to Carlisle. We were told of \u201cpotential problems further up the line\u201d and some hours later the service terminated at Preston. I, and a\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1098,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/i-booked-first-class-for-a-third-class-virgin-trains-experience\/","url_meta":{"origin":19272,"position":5},"title":"I booked first class for a third class Virgin trains experience","date":"January 10, 2016","format":false,"excerpt":"\r It cost me \u00a3129 for a Virgin East Coast trip to Newcastle upon Tyne but the train was late, seat reservations were removed and there was no food or drinkI booked a first-class ticket and seat \u2013 for \u00a3129 \u2013 to travel in early January between Newcastle upon Tyne\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/19272"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=19272"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/19272\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=19272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=19272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=19272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}