{"id":17790,"date":"2016-06-27T13:00:05","date_gmt":"2016-06-27T06:00:05","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/oak-furniture-land-wants-more-than-200-to-return-sofa-that-didnt-fit\/"},"modified":"2016-06-27T13:10:49","modified_gmt":"2016-06-27T06:10:49","slug":"oak-furniture-land-wants-more-than-200-to-return-sofa-that-didnt-fit","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/oak-furniture-land-wants-more-than-200-to-return-sofa-that-didnt-fit\/","title":{"rendered":"Oak Furniture Land wants more than \u00a3200 to return sofa that didn\u2019t fit"},"content":{"rendered":"


\nThe salesman said delivery wouldn\u2019t be a problem because it came in two parts \u2013 it didn\u2019tRecently you wrote about the person who\u2019d ordered wardrobes from Oak Furniture Land and was promised they would only pay \u00a339 to return the items by the salesman but then found the return bill was \u00a3350. My daughter had a similar experience at the Southampton store after buying a \u00a3700 sofa. Concerned that it would not be deliverable to her upstairs flat, she was told by the salesman that it wouldn\u2019t be a problem because it came in two pieces and that the delivery men would reassemble it in a room of her choice. She, too, bought the extra insurance for \u00a370 and paid \u00a339 for the customised delivery option. When it arrived it was in fact in one piece and wouldn\u2019t fit. We called the firm to be told that we would have to pay \u00a3400 to return it, though this was later revised down to \u00a3210 \u2013 the amount shown on OFL\u2019s website. We went to the store, where the salesman denied he had ever said that it came in two parts. Requests to speak to the store manager drew the bizarre response that \u201cthe manager did not have the authority to make any decisions\u201d. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Oak Furniture Land wants more than \u00a3200 to return sofa that didn\u2019t fit<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The salesman said delivery wouldn\u2019t be a problem because it came in two parts \u2013...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-17790","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-4CW","jetpack-related-posts":[{"id":15440,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/wardrobes-dont-fit-and-oak-furniture-land-wants-350-to-take-them-back\/","url_meta":{"origin":17790,"position":0},"title":"Wardrobes don\u2019t fit and Oak Furniture Land wants \u00a3350 to take them back","date":"June 4, 2016","format":false,"excerpt":"\r Two salespeople assured me that the cost of returning them would be only \u00a339In April I went into the Croydon branch of Oak Furniture Land. I chose a set of wardrobes but I was worried that they might not go up my stairs. I was approached by the assistant\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":51554,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/it-was-dfs-customer-service-that-didnt-measure-up\/","url_meta":{"origin":17790,"position":1},"title":"It was DFS customer service that didn\u2019t measure up","date":"April 11, 2017","format":false,"excerpt":"\r We agreed a restock fee, but when the sofa didn\u2019t fit and we needed help it ignored usWe read the case you covered in June 2016 whereby a furniture retailer\u2019s promise of a \u201crestock\u201d charge at an agreed amount was rescinded after the furniture didn\u2019t fit into the house.\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9844,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/dfs-delayed-delivery-so-long-our-sofa-price-had-been-cut-in-a-sale\/","url_meta":{"origin":17790,"position":2},"title":"DFS delayed delivery so long, our sofa price had been cut in a sale","date":"April 3, 2016","format":false,"excerpt":"\r We paid more than \u00a32,000, but then the item was reduced in the saleI saw a case that Consumer Champions covered, whereby a retailer\u2019s promise of eight weeks\u2019 delivery turned into a 38-week wait, and thought that my situation might fall into the same category. In mid-October last year\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":74684,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/going-to-the-furniture-ombudsman-about-our-sofa-was-a-waste-of-time\/","url_meta":{"origin":17790,"position":3},"title":"\u2018Going to the Furniture Ombudsman about our sofa was a waste of time\u2019","date":"December 16, 2017","format":false,"excerpt":"\r The Johnsons\u2019 costly two-piece suite discoloured in weeks but the ombudsman sided with the retailer, Rodgers of York. Luckily for them, the court did notHow much should you trust an ombudsman to resolve a complaint? The Furniture Ombudsman, used by major retailers such as DFS, Marks & Spencer, Dreams\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":19344,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/homebase-customers-left-to-sit-on-their-hands-as-bargain-sofas-fail-to-arrive\/","url_meta":{"origin":17790,"position":4},"title":"Homebase customers left to sit on their hands as bargain sofas fail to arrive","date":"July 11, 2016","format":false,"excerpt":"\r A massive price drop seemed too good to be true \u2013 and it was. Now the firm stands accused of letting people downA spectacular sale on the Homebase website was the prompt Andrew Mills needed to refurbish his conservatory. A sofa that had been selling for \u00a3599 was on\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":96671,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/the-best-places-to-buy-furniture-online\/","url_meta":{"origin":17790,"position":5},"title":"The best places to buy furniture online","date":"August 25, 2018","format":false,"excerpt":"\r Looking for a sofa, chair or mattress online but baffled by the choice? Look no further \u2026What does it sell? Have a guess. A huge choice of sofas, sofa beds, beds, footstools, dining tables and chairs, as well as a range of mirrors, accent tables and rugs. The brand\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/17790"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=17790"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/17790\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=17790"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=17790"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=17790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}