{"id":15698,"date":"2014-07-11T13:00:00","date_gmt":"2014-07-11T06:00:00","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/if-ebays-customers-are-always-right-wholl-protect-its-sellers\/"},"modified":"2016-06-07T11:19:03","modified_gmt":"2016-06-07T04:19:03","slug":"if-ebays-customers-are-always-right-wholl-protect-its-sellers","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/if-ebays-customers-are-always-right-wholl-protect-its-sellers\/","title":{"rendered":"If eBay's customers are always right, who'll protect its sellers?"},"content":{"rendered":"


\nWhen a buyer with a two-week history complained about an iPhone being stolen in the post, eBay decided against the seller without conducting a proper investigationI work for a company that has an eBay account with top-rated seller (TRS) status. Recently, we had a case decided against us by eBay on the basis that the buyer “swore” he was telling the truth regarding an iPhone we’d sent that had been stolen in the post (the buyer claimed he received an empty package with a slit down the side and did not realise this for nearly a week). The buyer refused to go to the police or co-operate in any way, stating that he wanted an immediate refund, otherwise he would open a case and leave negative feedback.The buyer had an eBay history of around two weeks. When the case was sent to eBay to decide the outcome it took 54 minutes to decide in the buyer’s favour. No information was requested from us. When pressed later, an eBay rep said eBay had had the customer sign an affidavit and they took that as proof that the item was stolen from the package. Continue reading…
\n
\nSource : theguardian.com
\nRead more…If eBay’s customers are always right, who’ll protect its sellers?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

When a buyer with a two-week history complained about an iPhone being stolen in the...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-15698","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-45c","jetpack-related-posts":[{"id":11330,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/its-seller-beware-as-ebays-buyer-guarantee-is-exploited-by-scammers\/","url_meta":{"origin":15698,"position":0},"title":"It\u2019s seller beware as eBay\u2019s buyer guarantee is exploited by scammers","date":"April 25, 2016","format":false,"excerpt":"\r We have been telling eBay that it has a serious problem for years. Now it is going to do something about itAfter the highest bidder on eBay offered Jordan Allison \u00a3600 for his mobile phone he dutifully packaged it up and sent it off by registered post. However, although\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11380,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ebays-no-quibbles-returns-policy-led-to-a-demand-for-740-from-a-debt-collection-agency\/","url_meta":{"origin":15698,"position":1},"title":"Ebay\u2019s \u2018no quibbles\u2019 returns policy led to a demand for \u00a3740 from a debt collection agency","date":"July 15, 2015","format":false,"excerpt":"\r A \u2018buyer\u2019 sent me back a broken iPhone 4, having already obtained a full refund for my iPhone 6I sold an iPhone 6 on eBay for \u00a3633.99. Shortly after I dispatched it the buyer told me they had misread the item listing and now realised that the phone was\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26496,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/when-paypal-refuses-buyers-protection-against-ebay-fraud\/","url_meta":{"origin":15698,"position":2},"title":"When PayPal refuses buyers protection against eBay fraud","date":"August 9, 2014","format":false,"excerpt":"\r Selling on eBay? Don't accept PayPal if the buyer is collecting in person \u2013 as one used-car seller found to his costIf you are thinking of selling on eBay, don't accept PayPal if the buyer wants to collect in person. Ask Philip Ryan. He recently lost \u00a3700 when fraudsters\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":15300,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/seller-beware-when-listing-on-ebay\/","url_meta":{"origin":15698,"position":3},"title":"Seller beware when listing on eBay","date":"December 9, 2013","format":false,"excerpt":"\r We speak to eBay sellers who have found trading is stacked in favour of the buyer while sellers are left out of pocketOnce, the pre-Christmas ritual of decluttering produced bulging bin liners destined for the local charity shop. Now, thanks to online auction sites, household rejects can raise enough\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":78655,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/why-does-paypals-seller-protection-fail-to-protect\/","url_meta":{"origin":15698,"position":4},"title":"Why does PayPal\u2019s \u2018seller protection\u2019 fail to protect?","date":"February 1, 2018","format":false,"excerpt":"\r If a buyer claims an item is not as described there\u2019s no cover for the sellerI sold four certified gold coins on eBay to a buyer in Canada for \u00a34,300. A month later, the buyer claimed the coins were \u201cnot as advertised\u201d. I asked for photos of the packaging\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":25557,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/after-ebay-backed-my-buyer-im-left-with-damaged-goods\/","url_meta":{"origin":15698,"position":5},"title":"After eBay backed my buyer, I\u2019m left with damaged goods","date":"September 9, 2016","format":false,"excerpt":"\r Disagreement over the contents of a game ended up with the loss of a saleI have been selling some old items on eBay, and in one transaction the purchaser complained about a game he bought from me. When we couldn\u2019t reach agreement I asked eBay to step in, and\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/15698"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=15698"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/15698\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=15698"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=15698"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=15698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}