{"id":144255,"date":"2024-05-02T17:00:05","date_gmt":"2024-05-02T10:00:05","guid":{"rendered":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/when-my-tumble-dryer-broke-i-didnt-have-high-hopes-of-the-chatbot-but-the-human-was-even-less-useful-adrian-chiles\/"},"modified":"2024-05-02T17:09:40","modified_gmt":"2024-05-02T10:09:40","slug":"when-my-tumble-dryer-broke-i-didnt-have-high-hopes-of-the-chatbot-but-the-human-was-even-less-useful-adrian-chiles","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/when-my-tumble-dryer-broke-i-didnt-have-high-hopes-of-the-chatbot-but-the-human-was-even-less-useful-adrian-chiles\/","title":{"rendered":"When my tumble dryer broke, I didn\u2019t have high hopes of the chatbot. But the human was even less useful | Adrian Chiles"},"content":{"rendered":"


\nAppliance manufacturers think they\u2019ve made the world a better place by automating their online help service. They couldn\u2019t be more wrongFrom where I\u2019m sitting at this moment I can order some groceries to be brought to my door in a matter of hours. I can get anything from a cup of coffee to a three-course meal delivered within minutes. In terms of personal services that I could summon at a moment\u2019s notice \u2013 well, put it like this, I wish I hadn\u2019t checked. I can buy almost anything I want from anywhere in the world for delivery at a set time. Big things and small. Big white things, for example, such as dishwashers, washing machines and tumble dryers. A couple of clicks and they\u2019ll be on their way, not a problem. Easy. But should my brand new dishwasher, washing machine or tumble dryer require a repair of some sort, that\u2019s a different story. At this point, time seems to slow down like the drum at the end of a spin cycle.If I may write the most boring sentence I\u2019ve ever written, my new condenser tumble dryer worked fine but didn\u2019t seem to be collecting any water. An unnerving, unsettling state of affairs, I\u2019m sure you\u2019ll agree. I went to the manufacturer\u2019s website and gave the chatbot short shrift by demanding contact with a human, who then materialised. This human, if it was a human, proved to be of limited use. During the early exchanges in this live chat tennis I felt as if I got across the nature of my problem quite clearly. Not so. At the conclusion of the opening rally, the human put me completely off my stroke by asking me what kind of machine I was talking about. I checked. I\u2019d told them that. A dryer. Then the human asked me what it said in the manual about my problem. So I gave up on this human and asked for another, more competent human. And at this point, of course, if you set aside the infernal modern madness of chatbots\u2019 livechats and whatnot, we essentially return to the last century. Continue reading…
\n
\nSource : theguardian.com
\nRead more…When my tumble dryer broke, I didn\u2019t have high hopes of the chatbot. But the human was even less useful | Adrian Chiles<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Appliance manufacturers think they\u2019ve made the world a better place by automating their online help...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-144255","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-BwH","jetpack-related-posts":[{"id":2887,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/mortgage-rates-set-to-tumble-again\/","url_meta":{"origin":144255,"position":0},"title":"Mortgage rates set to tumble again?","date":"January 28, 2016","format":false,"excerpt":"\r Fixed rate mortgages could be set to tumble to new lows in the coming months after the Reserve Bank signaled it may have to cut the official cash rate again this year.The Reserve Bank kept the rate at 2.5 per cent this morning but...\r \r Source : nzherald.co.nz\/Property\r Read\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2889,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/mortgage-rates-set-to-tumble-again-2\/","url_meta":{"origin":144255,"position":1},"title":"Mortgage rates set to tumble again?","date":"January 28, 2016","format":false,"excerpt":"\r Fixed rate mortgages could be set to tumble to new lows in the coming months after the Reserve Bank signaled it may have to cut the official cash rate again this year.The Reserve Bank kept the rate at 2.5 per cent this morning but...\r \r Source : nzherald.co.nz\/Property\r Read\u2026","rel":"","context":"In "Property 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