{"id":116305,"date":"2020-05-13T13:00:33","date_gmt":"2020-05-13T06:00:33","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/a-unexpected-extra-when-i-cancelled-a-flexible-holiday-booking-a-voucher\/"},"modified":"2020-05-13T13:14:54","modified_gmt":"2020-05-13T06:14:54","slug":"a-unexpected-extra-when-i-cancelled-a-flexible-holiday-booking-a-voucher","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/a-unexpected-extra-when-i-cancelled-a-flexible-holiday-booking-a-voucher\/","title":{"rendered":"A unexpected 'extra' when I cancelled a flexible holiday booking – a voucher"},"content":{"rendered":"


\nI also had cancellation cover but Holiday Extra has still refused the refund I am dueI made a flexible booking with cancellation cover from Holiday Extras for an airport hotel and parking and, on 11 March, I cancelled it. I was promised a full refund. Two weeks later they offered a voucher, instead. A statement appeared on its website announcing that all customers who cancelled bookings after 17 March would receive a voucher, not a refund, which was irrelevant to my case. I again requested the refund and received another confirmation that I would get my money back within 30 days.A further month went by and I was informed it was changing its terms and conditions because Covid-19 was a force majeure and I had to accept a voucher. My cancellation wasn\u2019t related to Covid-19. It has now removed the 17 March statement from its website. I don\u2019t understand how, having written to me on three occasions confirming it was processing my refund, it is able to change its terms and conditions. Continue reading…
\n
\nSource : theguardian.com
\nRead more…A unexpected ‘extra’ when I cancelled a flexible holiday booking – a voucher<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I also had cancellation cover but Holiday Extra has still refused the refund I am...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-116305","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-ufT","jetpack-related-posts":[{"id":67352,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/our-problem-balloons-as-11-flights-are-cancelled\/","url_meta":{"origin":116305,"position":0},"title":"Our problem balloons as 11 flights are cancelled","date":"September 25, 2017","format":false,"excerpt":"\r Balloon Adventures has refused a full refund despite us waiting two years to go on a rideSimilar to a reader\u2019s recent issue with Virgin Balloon Flights, I am having problems with another provider, Adventure Balloons. 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Two days later the reservation was cancelled, with no further explanation.Customer services told me it was a \u201ctechnical issue\u201d, and that we\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/116305"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=116305"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/116305\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=116305"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=116305"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=116305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}