{"id":11380,"date":"2015-07-15T13:00:00","date_gmt":"2015-07-15T06:00:00","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/ebays-no-quibbles-returns-policy-led-to-a-demand-for-740-from-a-debt-collection-agency\/"},"modified":"2016-04-26T08:55:22","modified_gmt":"2016-04-26T01:55:22","slug":"ebays-no-quibbles-returns-policy-led-to-a-demand-for-740-from-a-debt-collection-agency","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ebays-no-quibbles-returns-policy-led-to-a-demand-for-740-from-a-debt-collection-agency\/","title":{"rendered":"Ebay\u2019s \u2018no quibbles\u2019 returns policy led to a demand for \u00a3740 from a debt collection agency"},"content":{"rendered":"


\nA \u2018buyer\u2019 sent me back a broken iPhone 4, having already obtained a full refund for my iPhone 6I sold an iPhone 6 on eBay for \u00a3633.99. Shortly after I dispatched it the buyer told me they had misread the item listing and now realised that the phone was locked to the wrong network. I had no option but to accept a return, but what I received back was a broken iPhone 4S.I quickly informed eBay but it insisted I raise a case online via the usual systems. However, those systems prevented me from doing this because the buyer had not notified eBay that he had returned the item. After 30 days, during which I was unable to raise the issue with eBay, it automatically refunded the buyer \u00a3633.99 without notifying me. There was not enough money in my account for PayPal to pay this. I called eBay several times \u2013 with caller wait times usually exceeding 90 minutes \u2013 to no avail. Soon afterwards, a debt collection agency telephoned me demanding I pay them an outstanding balance of \u00a3741.05. RM, Grays, Essex Continue reading…
\n
\nSource : theguardian.com
\nRead more…Ebay\u2019s \u2018no quibbles\u2019 returns policy led to a demand for \u00a3740 from a debt collection agency<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A \u2018buyer\u2019 sent me back a broken iPhone 4, having already obtained a full refund...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-11380","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-2Xy","jetpack-related-posts":[{"id":15698,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/if-ebays-customers-are-always-right-wholl-protect-its-sellers\/","url_meta":{"origin":11380,"position":0},"title":"If eBay's customers are always right, who'll protect its sellers?","date":"July 11, 2014","format":false,"excerpt":"\r When a buyer with a two-week history complained about an iPhone being stolen in the post, eBay decided against the seller without conducting a proper investigationI work for a company that has an eBay account with top-rated seller (TRS) status. Recently, we had a case decided against us by\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11346,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/when-ebay-goes-wrong-who-pays-the-price\/","url_meta":{"origin":11380,"position":1},"title":"When eBay goes wrong, who pays the price?","date":"February 17, 2014","format":false,"excerpt":"\r Ebay has furnished Vishal Vora home and supplied his cars. But when a sale went wrong the site took the side of a buyer \u2013 despite all the evidence \u2013 and set the debt collectors on himBy day Vishal Vora is a college lecturer but, once home, he is\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":56196,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/paypal-refused-to-listen-when-ebay-buyer-returned-item-in-pieces\/","url_meta":{"origin":11380,"position":2},"title":"PayPal refused to listen when eBay buyer returned item in pieces","date":"May 28, 2017","format":false,"excerpt":"\r Four months after being sold, the rotovator arrived back used and muddy, but still \u00a3112 was blocked from my accountEarly in December 2016 we sold a rotovator on eBay which we had purchased from a local auction. The auctioneer had tested it and confirmed it as working. The eBay\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":25557,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/after-ebay-backed-my-buyer-im-left-with-damaged-goods\/","url_meta":{"origin":11380,"position":3},"title":"After eBay backed my buyer, I\u2019m left with damaged goods","date":"September 9, 2016","format":false,"excerpt":"\r Disagreement over the contents of a game ended up with the loss of a saleI have been selling some old items on eBay, and in one transaction the purchaser complained about a game he bought from me. When we couldn\u2019t reach agreement I asked eBay to step in, and\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":56798,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/its-part-ebay-part-instagram-but-is-depop-safe-for-your-teenagers\/","url_meta":{"origin":11380,"position":4},"title":"It\u2019s part-eBay, part-Instagram, but is Depop safe for your teenagers?","date":"June 3, 2017","format":false,"excerpt":"\r One 18-year-old was duped by a rogue buyer on the fast-growing mobile platform. And, as we discovered, she\u2019s not aloneTeenagers who use the popular buying and selling website Depop are being warned to wise up to how it works or risk losing their money, according to one young woman\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":22478,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ebay-flouted-its-own-refund-policy-when-parcel-didnt-arrive\/","url_meta":{"origin":11380,"position":5},"title":"Ebay flouted its own refund policy when parcel didn't arrive","date":"August 10, 2016","format":false,"excerpt":"\r Company was liable for reimbursing the buyer in Germany to whom I sold an antique cup and saucer, but it made me payI sold an antique cup and saucer for \u00a3165 through eBay. The buyer lived in Germany and so, through my eBay account, I had pre-arranged to use\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/11380"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=11380"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/11380\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=11380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=11380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=11380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}